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Comparing Sements against goals seems broken #15510

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voarsh2 opened this issue Feb 4, 2020 · 2 comments
Closed

Comparing Sements against goals seems broken #15510

voarsh2 opened this issue Feb 4, 2020 · 2 comments
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Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. worksforme The issue cannot be reproduced and things work as intended.

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@voarsh2
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voarsh2 commented Feb 4, 2020 •
edited

I'm running the latest version of Matomo (3.13.1).
I'll keep this brief.

If I go to goal overview and go to a segment, I get results that I expect.

If I compare a segment against all data or another segment, I don't get the same results.

Here's an example of just one segment in goal overview:
image
image

Here's a comparison:
image

Notice Social has 26 conversions, but logging has ZERO, but in the other screenshot it had ONE

If I compare multiple segments in goals, it gets even weirder:
image
(Notice not even the 1 conversion from LOGGING shows on the graph)
(this screenshot is showing you that webdashboard HAS data, but isn't shown when comparing)
image

As you can imagine, it's frustrating to have to go into each segment individually to get the data when comparing doesn't work properly.

I'm also uncertain if there's a bug in the latest release. Referral tracking stopped working on the 16th (when this version was released)
I had to do some funky js tweaks to make "new tab" links set the outbound link since Matomo stopped tracking it as a referral.
@tsteur
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tsteur commented Feb 20, 2020

@voarsh2

this works for me

image

Can you let me know the exact steps to reproduce this issue? I suppose it's also still there in 3.13.2?

@Findus23 Findus23 added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Apr 20, 2020
@mattab
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mattab commented May 29, 2020

@voarsh2 Thanks for the report. I think this bug has been fixed since as I haven't seen this issue recently.

If you can reproduce the bug on the demo here: https://demo.matomo.org/index.php?module=CoreHome&action=index&idSite=62&period=day&date=yesterday&updated=1#?idSite=62&period=month&date=2020-05-28&segment=media_spent_time%3E%3D1&category=Goals_Goals&subcategory=General_Overview&compareSegments%5B%5D=visitorType%3D%3Dreturning

or in your Matomo using latest version, feel free to re-open this issue and we'll investigate further. Thanks

@mattab mattab closed this as completed May 29, 2020
@mattab mattab added the worksforme The issue cannot be reproduced and things work as intended. label May 29, 2020
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@tsteur @mattab @Findus23 @voarsh2