@voarsh2 opened this Issue on January 29th 2020

My issue:

User browses the site and has 80+ returning visits. They have a userid set, and I can see all of their histories with their userid

They open an incognito browser session, 2 returning visits.

Matomo shows this as two sessions.

The incognito browser logins and we can see their userid updated in Matomo.

Problem:
the non-incognito and incognito do not show up together when I browse the profile. In other words, they're not actually linked.

Is this by design? I want to see all their sessions by userid......

@tsteur commented on January 29th 2020 Member

This is by design since they are technically different visitors. We don't have a user profile feature yet.

You could basically, as a workaround, create a segment by userID and view all visits by that user when looking at the visitor log.

@voarsh2 commented on February 4th 2020

You could basically, as a workaround, create a segment by userID and view all visits by that user when looking at the visitor log.

Thanks for the follow up. That workaround is quite tedious indeed! I'd need to specifically choose a userid for each user I want to look into.

I think it's a very important feature, to be able to drill down by users. Isn't that what the whole userid tracking/across devices system is for? Matching sessions with users.

The next step would be getting all of their sessions into their "profile" so you can have a clean profile history for that user.

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