@aabenitez opened this Issue on December 24th 2019

Error: Matomo tried to checking the location of a known IP address (, but your server returned 'Unknown, Unknown, FR'. If this provider was configured correctly, it should return 'Besançon, BFC, FR'.

Matomo version: 3.13.0
MaxMind DB: GeoIP2-City-South-America.mmdb
(Cities, regions and countries for Ip's of south america; Countries data for Ip's of other continents)

Why it tries to check with a France city IP if I installed a South America City database?

Best Regards.


@sgiehl commented on December 25th 2019 Member

Thanks for the report. It's right, we are currently checking a France IP only. Something we need to change for databases not containing Europe

@aabenitez commented on December 26th 2019

Ok thank you, It Will be great!

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