@xf039 opened this Issue on December 22nd 2019

Matomo version: 3.13.0
MySQL version: 5.5.64-MariaDB
PHP version: 7.2.25

Content interactions are not tracked and appear as out-click in the visitor log. Content impressions are counted.


<a href="https://example.com" target="_blank" data-track-content data-content-name="Group" data-content-piece="Name"><img src="https://example.com/image.png" /></a>
@tsteur commented on December 22nd 2019 Member

Any chance you can send us a link to our website where we can reproduce this? Could also do by email: hello at matomo.org

In case you know: Is there maybe some click event listener on the link or image that would prevent our click listener to work?

@xf039 commented on December 22nd 2019

@tsteur Thanks for the quick follow up and I appreciate your time looking into this issue.

I have emailed the link to the email address you provided, there should be no click listeners attached

@tsteur commented on December 22nd 2019 Member

Thanks. I just had a look and tested it on one of banners and it worked actually nicely for me. You might see my actions in the visits log. Which browser are you using? Is all the other tracking working? Do you maybe have an ad blocker or something similar enabled?

@xf039 commented on December 22nd 2019

@tsteur Thanks for checking it out!

Below the screenshot from the visit log the content impressions are registered but the banner interactions are only registered as out-clicks and not as content interactions. image

The same problem occurs with all other visitors, the interaction rate stays at 0 over the complete month, all other tracking is working fine. Maybe there is something wrong with the way I implemented the content tracking tag?

@tsteur commented on December 22nd 2019 Member

I see. It seems outlinks are not supported yet but only internal links. I'm marking this issue as a duplicate of https://github.com/matomo-org/matomo/issues/12880 and https://github.com/matomo-org/matomo/issues/12227 . As mentioned in #12227 it looks like we will be fixing this as part of Matomo 4 in https://github.com/matomo-org/matomo/issues/6265 . We started work on Matomo 4 already.

This Issue was closed on December 22nd 2019
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