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Content Interaction not counted #15306

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J-Brk opened this issue Dec 22, 2019 · 5 comments
Closed

Content Interaction not counted #15306

J-Brk opened this issue Dec 22, 2019 · 5 comments
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duplicate For issues that already existed in our issue tracker and were reported previously.

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@J-Brk
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J-Brk commented Dec 22, 2019

Matomo version: 3.13.0
MySQL version: 5.5.64-MariaDB
PHP version: 7.2.25

Content interactions are not tracked and appear as out-click in the visitor log. Content impressions are counted.

Integration

<a href="https://example.com" target="_blank" data-track-content data-content-name="Group" data-content-piece="Name"><img src="https://example.com/image.png" /></a>
@tsteur
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tsteur commented Dec 22, 2019

Any chance you can send us a link to our website where we can reproduce this? Could also do by email: hello at matomo.org

In case you know: Is there maybe some click event listener on the link or image that would prevent our click listener to work?

@J-Brk
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J-Brk commented Dec 22, 2019

@tsteur Thanks for the quick follow up and I appreciate your time looking into this issue.

I have emailed the link to the email address you provided, there should be no click listeners attached

@tsteur
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tsteur commented Dec 22, 2019

Thanks. I just had a look and tested it on one of banners and it worked actually nicely for me. You might see my actions in the visits log. Which browser are you using? Is all the other tracking working? Do you maybe have an ad blocker or something similar enabled?

@J-Brk
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J-Brk commented Dec 22, 2019

@tsteur Thanks for checking it out!

Below the screenshot from the visit log the content impressions are registered but the banner interactions are only registered as out-clicks and not as content interactions. image

The same problem occurs with all other visitors, the interaction rate stays at 0 over the complete month, all other tracking is working fine. Maybe there is something wrong with the way I implemented the content tracking tag?

@tsteur
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tsteur commented Dec 22, 2019

I see. It seems outlinks are not supported yet but only internal links. I'm marking this issue as a duplicate of #12880 and #12227 . As mentioned in #12227 it looks like we will be fixing this as part of Matomo 4 in #6265 . We started work on Matomo 4 already.

@tsteur tsteur closed this as completed Dec 22, 2019
@tsteur tsteur added the duplicate For issues that already existed in our issue tracker and were reported previously. label Dec 22, 2019
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