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New visit not created after logout #15293

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chetanakki opened this issue Dec 19, 2019 · 5 comments · Fixed by matomo-org/developer-documentation#320
Closed

New visit not created after logout #15293

chetanakki opened this issue Dec 19, 2019 · 5 comments · Fixed by matomo-org/developer-documentation#320
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c: Documentation For issues related to in-app product help messages, or to the Matomo knowledge base.
Milestone
3.13.2

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@chetanakki
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FYI, In our application we are using UserId feature.

I am setting below attributes when user clicks on logout button in our Application.
_paq.push(['resetUserId']);
_paq.push(['trackPageView']);

But, when the user logs back new visit is not created for the user with same UserId.

Please let me know, what is wrong here?
@tsteur
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tsteur commented Dec 19, 2019

Since Matomo 3.12 or 3.13 a reset or login of the userId no longer creates a new visit since it is technically not a new visit.

You may be able to create new visit by calling this:

_paq.push(['appendToTrackingUrl', 'new_visit=1']); // (1) forces a new visit 
_paq.push(["deleteCookies"]); // (2) deletes existing tracking cookies to start the new visit
// the two lines must be above the call to track* function
_paq.push(["trackPageView"]);

@chetanakki
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Thanks for the quick reply.
Please do update document here : https://developer.matomo.org/guides/tracking-javascript-guide#user-id

tsteur added a commit to matomo-org/developer-documentation that referenced this issue Dec 20, 2019
@tsteur
Update docs since resetUserId no longer creates new visit
0b7ff71 
fix matomo-org/matomo#15293

cc @mattab can you have a look?
@tsteur tsteur mentioned this issue Dec 20, 2019
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@tsteur
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tsteur commented Dec 20, 2019

Created a PR 👍

@chetanakki
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Thanks!.
I need one more information from you.
Suppose user is under a particular 'Menu' in our website, how to track what actions he is performing under that particular menu?.

@tsteur
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tsteur commented Dec 23, 2019

I suppose you want event tracking maybe? https://matomo.org/docs/event-tracking/ Hard to say would need to know more. Best to ask these question in our forum: https://forum.matomo.org/

@mattab mattab added this to the 3.13.2 milestone Jan 21, 2020
@mattab mattab added the c: Documentation For issues related to in-app product help messages, or to the Matomo knowledge base. label Jan 21, 2020
mattab added a commit to matomo-org/developer-documentation that referenced this issue Jan 22, 2020
@tsteur @mattab
Update docs since resetUserId no longer creates new visit (#320)
16808dc 
* Update docs since resetUserId no longer creates new visit

fix matomo-org/matomo#15293

cc @mattab can you have a look?

* we also force a new visit to be created for the pageviews after logout

* we make sure to not again create a new visit afterwards (important for Single Page Applications)

Got the idea from matomo-org/matomo#14739 (comment)

Co-authored-by: Matthieu Aubry <mattab@users.noreply.github.com>
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c: Documentation For issues related to in-app product help messages, or to the Matomo knowledge base.
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Update docs since resetUserId no longer creates new visit matomo-org/developer-documentation
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@tsteur @mattab @chetanakki