@mattab opened this Issue on December 18th 2019 Member

Reported in: https://forum.matomo.org/t/make-oops-there-was-a-problem-during-the-request-dismissible/35390 - I've also experienced this a few times.

In version 3.13.0 the error message “Oops… there was a problem during the request. …” always appears on top of the Dashboard after I woke up my laptop. I assume the reason is that the Wifi connection needs more time to reestablish.

It would be great if I could close that message, since everything (including Ajax like Visits in Real-Time) actually works without problem. Alternatively, the message could simply disappear after a few seconds.

Reproduce on all websites dashboard

Reproduce in Dashboard

I'm not actually sure how to reproduce it consistently but I often get this:

Screenshot from 2020-01-21 16-56-59


  • When the Real-time ajax requests fail, maybe we could diplay the error message after 3-4 or 5 consecutive fails, rather than immediately?
  • or hide the error notification that may have been displayed for the real-time widgets, whenever a successful real-time widget ajax request comes next
  • or maybe there's a better solution?
@gramakri commented on January 29th 2020

I guess this is related to https://github.com/matomo-org/matomo/issues/15287 . Happens in Firefox but not in chrome.

@Findus23 commented on April 20th 2020 Member

@gramakri I think you meant https://github.com/matomo-org/matomo/issues/10578 (to cross-link it)

@mattab commented on May 17th 2021 Member

Maybe this will be fixed in Matomo 4.3.0 thanks to https://github.com/matomo-org/matomo/issues/10578

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