@beamylake opened this Issue on December 11th 2019


we have run into the same problem as mentioned in https://github.com/matomo-org/matomo/issues/7851

When looking at Ecommerce/Overview the average order value graph sticks to zero regardless that the summary and API call report a value other than zero.


Our Matomo (3.13) setup is still the same as described in https://github.com/matomo-org/matomo/issues/15240

Please let me know, if you need any further information and thanks for your efforts in advance!

@tsteur commented on December 11th 2019 Member

Might be related to #15200 too? @sgiehl ?

@beamylake commented on December 18th 2019

If this question was directed to me - no, we don't experience anything mentioned in #15200

@tsteur commented on December 18th 2019 Member

I can reproduce this... Might have a chance to look at this while working on https://github.com/matomo-org/matomo/issues/11615

@beamylake commented on December 19th 2019

Looks like this yet might be related to https://github.com/matomo-org/matomo/issues/15200

When using English all numbers are correct (the number and formatting of the number) - but when using German as language setting, the numbers in the visitor overview are misformatted and partly wrong rounded.

But this partly also applies to the Ecommerce overview: For example, in English the conversion rate is shown with 0,5% (which is correct) and in German it is shown with 0%

@beamylake commented on January 20th 2020

FYI: The release of 3.13.1 fixed issue https://github.com/matomo-org/matomo/issues/15200
Unfortunately this problem still exists.

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