@chris246 opened this Issue on December 2nd 2019

The visitor count for a campaign in the dashboard is not displayed correctly (or maybe not updated).


The data from the left graph makes much more sense when looking at the visitor log.

Matomo version is 3.13.0

@tsteur commented on December 2nd 2019 Member

@chris246 can you let us know a bit more details maybe?

@chris246 commented on December 2nd 2019

Of course. What exactly do you mean?

I noticed that the visitor count for our recent newsletter did not increase and the difference between this number and the graph. According to the graph, the number should be 26 (11+15) but is not growing since yesterday.
The archiving task is executed every hour and even running it manually does not change the counter.

I just noticed that the same seems to happen for e.g. the row evolution of pages vs. its counter for "page views".

@tsteur commented on December 2nd 2019 Member

Are there any segments involved or so?

@chris246 commented on December 2nd 2019

The website has segments, but I did not select one (all visits).

I see the same behaviour on a different website (same Matomo instance) without segments.

@chris246 commented on December 3rd 2019

The counter in the table from the screenshot above now has jumped from 1 to 15, but according to the graph should be at 30.

@tsteur commented on December 5th 2019 Member

Could you let us know the exact steps you take to reproduce this? Can you also reproduce this on https://demo.matomo.org ?

@chris246 commented on December 5th 2019

Exact steps:
That's a bit difficult, as I noticed it since the latest updated.
The report range set is "last 30 days including today" - range from today to (today - 30)

In my opinion, the visitor counter on the dashboard should display the sum of the graph values, but doesn't for some data sets.

On demo.matomo.org, I could not reproduce the problem.

@tsteur commented on December 5th 2019 Member

Just to understand. You are viewing a date range (last 30) and in the report table it shows 1 for that campaign. Then you click on row evolution and it shows a higher number for the individual days?

@chris246 commented on December 5th 2019

Yes, exactly. Although the values have changed in the meatime.
Here is an updated screenshot with annotated valued for the graph.

It's the row evolution for this campaign.

Again, no segment is active, the chosen date range is the one of the x-axis.

@tsteur commented on December 5th 2019 Member

fyi this sounds like a similar issue to https://github.com/matomo-org/matomo/issues/15170

@chris246 commented on December 5th 2019

Thanks, I agree.
Do you need access to this installation?

@tsteur commented on December 8th 2019 Member

@chris246 thanks for asking. I reckon we're fine for now but I might get back to your offer later. Thanks.

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