New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
spike after updating matomo to 3.13 #15205
Comments
I would suspect this is due to #14360 maybe? Are you using the userId feature? |
You are right i am using the userID on mobile apps. I am sure the mentioned change is related. But still: Triggering an action should not count a unique visit, should it? |
Not sure what you mean? Triggering an action should indeed not create a new unique visit and it doesn't unless your visitors were to regenerate the visitorId on every request somehow. Not sure how you embed the tracking code into your mobile app? It seems your using maybe a different visitorId each time |
I do not intentionally create a new visitorId. I can provide code if you want me to. |
Any news on this ? |
It really depends how you track your mobile app. Are you using one of our android or iOS SDKs? Then I would create an issue and ask there. If you implemented it yourself, then maybe have a look at the Tracking API docs: https://developer.matomo.org/api-reference/tracking-api . Maybe you need to set the |
So this is intentional behaviour of a minor release that rips functionality provided up until 3.13. |
@Risingson Are you using the official Matomo Android SDK? If so, it would be a bug in the SDK and it would be great if you can open a bug report there, or we can move this report to the Android SDK project? |
Maybe there are issues with cookies and it always regenerates a random visitorId. If it uses the regular JS tracking code in the webview, it should still identify each visitor based on IP and other critieria (although in a mobile app a lot of the criteria be the same). Can you check if you maybe have What you likely want to do is call |
refs #15205 Since we no longer use the UserId as VisitorId I reckon this needs changing. I haven't tested anything but it seems logical to me. Otherwise there might be issues where no visitorId is set but a userId and then it always creates new visits.
Also created a PR that might help: #15258 |
Glad to hear you are trying to find a way to fix this. I cannot force people to update the apps on their phones... |
refs #15205 Since we no longer use the UserId as VisitorId I reckon this needs changing. I haven't tested anything but it seems logical to me. Otherwise there might be issues where no visitorId is set but a userId and then it always creates new visits.
refs matomo-org#15205 Since we no longer use the UserId as VisitorId I reckon this needs changing. I haven't tested anything but it seems logical to me. Otherwise there might be issues where no visitorId is set but a userId and then it always creates new visits.
refs matomo-org#15205 Since we no longer use the UserId as VisitorId I reckon this needs changing. I haven't tested anything but it seems logical to me. Otherwise there might be issues where no visitorId is set but a userId and then it always creates new visits.
seems like actions of a single user are counted as unique visits
The text was updated successfully, but these errors were encountered: