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Unique Visitor on Rollup Reports #14971

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ibril15 opened this issue Oct 8, 2019 · 6 comments
Closed

Unique Visitor on Rollup Reports #14971

ibril15 opened this issue Oct 8, 2019 · 6 comments
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answered For when a question was asked and we referred to forum or answered it. Bug For errors / faults / flaws / inconsistencies etc.
Milestone
4.5.0

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@ibril15
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ibril15 commented Oct 8, 2019

Hello,

I'm seeing two places where Rollup Reports do not seem to calculate Unique Visitors.

In Visitors->Locations, the map correctly shows "1,234 Unique Visitors at the top" but each country is the same shade of blue, and hovering over each one says "0 unique visitors."

In Email Reports, the Unique Visitor count is properly displayed if the report is only for a day, but if it's for a week it's 0.

As per https://matomo.org/faq/how-to/faq_113/, I know that Unique Visitor is an expensive metric, but I don't see anything related to configurations for the above two issues. Is it too expensive to enable those counts on large Rollup Sites?

Thanks.

-Igor
@tsteur
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tsteur commented Oct 8, 2019

Hi @ibril15 for Premium Feature related questions could you get in touch with our support at shop at innocraft.com? That be great. Thanks!

@tsteur tsteur closed this as completed Oct 8, 2019
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Oct 8, 2019
@mattab mattab added this to the 3.12.0 milestone Oct 27, 2019
@mattab mattab reopened this Dec 24, 2019
@mattab
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mattab commented Dec 24, 2019

Also another maybe more pressing similar issue: When viewing weekly reports in Roll-Ups, Unique visitors is returning 0.

Can be reproduced at https://demo.matomo.org/index.php?module=CoreHome&action=index&date=2019-12-13&period=week&idSite=60#?idSite=60&period=week&date=2019-12-13&segment=&category=General_Visitors&subcategory=General_Overview

@mattab mattab modified the milestones: 3.12.0, 4.0.0 Dec 24, 2019
@mattab mattab added Bug For errors / faults / flaws / inconsistencies etc. and removed answered For when a question was asked and we referred to forum or answered it. labels Dec 24, 2019
@tsteur tsteur modified the milestones: 4.0.0, 4.2.0 Dec 24, 2019
@tsteur
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tsteur commented Dec 24, 2019

Moving this to 4.2 as it's not so important and not a breaking change. Therefore it should not be in 4.0.

@mattab mattab added the Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. label Jan 13, 2020
@tsteur tsteur added Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. and removed Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. labels Jan 13, 2020
@mattab
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mattab commented Jan 13, 2020

What it looks like for weeks:
Screenshot from 2020-01-14 12-35-34

and months:

Screenshot from 2020-01-14 12-35-45
Expected instead to see the Unique Visitors metric correctly processed.

@tsteur
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tsteur commented Jan 13, 2020

BTW: My understanding is that

enable_processing_unique_visitors_multiple_sites = 1

will process these metrics likely. This issue is actually more about removing the unique user column and unique visitor columns when the flag is disabled.

@tsteur
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tsteur commented Jul 23, 2021

Moved this to an internal premium feature issue

@tsteur tsteur closed this as completed Jul 23, 2021
@tsteur tsteur added answered For when a question was asked and we referred to forum or answered it. and removed Major Indicates the severity or impact or benefit of an issue is much higher than normal but not critical. labels Jul 23, 2021
@mattab mattab modified the milestones: 4.6.0, 4.5.0 Aug 25, 2021
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Milestone
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