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Page Overlay stuck on "Loading..." #14764
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Same here, tested on 3 different instances (MTM 3.11) |
This should have been fixed in #14766 |
Fix works, thanks, Thomas! |
I had the same issue, i upgraded to 3.13.1 version, and now i'm getting logged out. |
I'm seeing the exact same failing behaviour with 3.13.2 in latest Firefox and latest Chrome for several of our websites:
I've seen this happen before (August 2019) and I know the fix worked, because the Page Overlay was working fine in November 2019. Could this be another regression? |
@polarbirke: Maybe you try the newest version 3.13.3. There the page overlay works - even in Firefox. |
Thanks @chrisprog20! Unfortunately I cannot confirm that, I still have the same endless loading spinner without errors with 3.13.3 😞 |
I'll reopen it for now @polarbirke can you confirm this used to work in an older version? Would it be possible to get access to your Matomo? If so, please comment here and send us the details to hello at matomo dot org. A user with view access be enough. |
Thank you @tsteur! I can confirm that it was working in November 2019 after a period where I saw the same issue occur in August 2019. I do not remember the relevant version numbers. I have added a user called "matomo-support" with the mail address you provided and access to Matomo for our company website. I have confirmed just now that the page overlay does still not load for the homepage ('/'). |
@polarbirke: Oh, ok! Great that @tsteur helps you! :) |
BTW when viewing overlay, make sure to disable any active ad blocker or similar. Thanks for sending the login details btw. Could someone apply these 2 minor changes and see if it helps? https://github.com/matomo-org/matomo/compare/3.x-dev...issue_14764?quick_pull=1 It seems we're still sending the strict referrer policy there. |
Hej Thomas, thanks for looking into it. Was the above intended for me? 🤔 |
@polarbirke: I do not know if Thomas' message was directed to you but if you try his fix in https://github.com/matomo-org/matomo/compare/3.x-dev...issue_14764?quick_pull=1 in your matomo installation you can test if it solves your problem :-) |
@polarbirke were you able to apply the changes and check if that fixes your issue with the Overlay? @chrisprog20 your login issue with IE 11 will be fixed with #15633 |
Hi folks, we applied the patch to our installation today and it did not fix the issue – HOWEVER @tsteur was on exactly the right track, only it was us, not you. 👀 Our DevOps had decided to hardwire Thank you all for your generous support and apologies for making our problem your problem! 🙏 /cc @chrisprog20 @sgiehl |
Addendum: if we want to use |
PR was merged so marking it as closed for now. Thanks @polarbirke |
Thank you, @tsteur! 🙏 |
very similar to #11768
not like #12815 (no error or failed request)
Not sure since when, but the page overlay doesn't really seem to work anymore.
It only shows the loading screen but doesn't actually do anything:
There are no errors in the console, no failed HTTP requests and not even any HTTP requests apart from the assets of the page (so no calls to the API)
This can also be reproduced on demo.matomo.org
and has been reported on the forum:
https://forum.matomo.org/t/page-overlay-fehler/33851
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