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Ecommerce product level data does not show when the date range is longer than one day #14673

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rjankins12 opened this issue Jul 18, 2019 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@rjankins12
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Issue
When users search for ecommerce data over a period of time no data appears up. However, if you search for a single date within the a date range then you can see data. It appears that the only way to see ecommerce data is to search for a single day. This makes it very difficult to aggregate data over a long period of time.

Steps to Reproduce

  • Enter Ecom Reporting
  • Select a custom date range that spans multiple days
  • Notice no data appears
  • Select a single date within the above custom date range
  • Notice that data does appear
@tsteur
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tsteur commented Jul 18, 2019

This works nicely for us. See eg https://demo.matomo.org/index.php?module=CoreHome&action=index&idSite=62&period=day&date=yesterday#?idSite=62&period=range&date=2019-07-11,2019-07-13&category=Goals_Ecommerce&subcategory=Goals_Products

Does data appear for other reports when you select ranges? I suppose on your Matomo might be the archiving of range dates disabled in the config?

@rjankins12
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Hi Tsteur,

Thank you for the response. The data does seem to be flowing in now.

Thanks again for following up.

@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Jul 19, 2019
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