Make it easy to search Matomo.org user guides and FAQs within the app #14626
Labels
c: Usability
For issues that let users achieve a defined goal more effectively or efficiently.
Major
Indicates the severity or impact or benefit of an issue is much higher than normal but not critical.
Milestone
The goal of this issue is to make it very easy and obvious for users to search through our great Matomo.org resources (user guides, FAQs) directly from within the app. While keeping it very simple for us to implement.
Suggested places where people can access Matomo.org search:
Help page design
At the top of our Help page, above the "About Matomo 3.10.0" block, we would:
Browser all user guides
and toBrowse all FAQs
It could look like Slack help page:
(we probably don't need the "Popular help topics" section for now)
Awesome menu
When any term is entered in the awesome menu, the dropdown would include a new element, at the very bottom, called eg
Help resources
, with a sub-item called eg.Search KEYWORD_HERE on Matomo.org
Example suggested mockup:
Behaviour
In both cases, when people enter a search term, and click the button or link, a new tab would open in their browsers, and open the Matomo.org search result page. For example if you search for
custom dimension
it would open: https://matomo.org/?s=custom+dimensionWe don't want to include the help resources within the app because it is too much work to implement. Rather we want to do the easiest solution that will still provide great value to users when they need help.
As always, thoughts/suggestions welcome!
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