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Matomo records only one action per user per visit #14587

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IIIEII opened this issue Jun 28, 2019 · 1 comment
Closed

Matomo records only one action per user per visit #14587

IIIEII opened this issue Jun 28, 2019 · 1 comment
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answered For when a question was asked and we referred to forum or answered it.

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@IIIEII
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IIIEII commented Jun 28, 2019

I'm using matomo 3.9.1
For single-page application (Kibana) I configured to send trackPageView event every time user viewing new page (Dashboard).

// ***** on script load ********
  window._paq = window._paq || [];
  (function () {
    var u = '<...matomoUrl...>';
    _paq.push(['setTrackerUrl', u + 'piwik.php']);
    _paq.push(['setSiteId', 2]);
    _paq.push(['setReferrerUrl', document.referrer]);
    var d = document, g = d.createElement('script'), s = d.getElementsByTagName('script')[0];
    g.type = 'text/javascript';
    g.async = true;
    g.defer = true;
    g.src = u + 'piwik.js';
    s.parentNode.insertBefore(g, s);
  })();
  window.addEventListener(
    'hashchange',
    ({ oldURL, newURL }) => {
      if (oldURL.replace(/\?.*/,'') !== newURL.replace(/\?.*/,'')) {
        _paq.push(['disableHeartBeatTimer']);
        _paq.push(['setReferrerUrl', oldURL]);
      }
    });
// ***** on every page change ********
function pageChange(start, username, dashTitle, spaceName) {
  _paq.push(['enableHeartBeatTimer', 15]);
  _paq.push(['setCustomUrl', location.href]);
  _paq.push(['setGenerationTimeMs', new Date() - start]);
  _paq.push(['setUserId', username]);
  _paq.push(['trackPageView', 'Dashboard / ' + dashTitle, {dimension2: spaceName}]);
}

Also I configured Page URL fragments tracking option to true in Global websites settings and for my site, because different page urls differs only by hash.
After browsing several pages I can see such access log in matomo:

10.36.8.103 - - [28/Jun/2019:14:08:54 +0000] "GET /piwik.php?action_name=Dashboard%20%2F%20%5Bprod%5D%20%5BPipeline%5D%20Quality%20Gates&idsite=2&rec=1&r=119430&h=17&m=9&s=11&url=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboard%2F67dc39f0-ca5f-11e8-aab1-658dc018371a%3F_g%3Dh%4033d9122%26_a%3Dh%408a18194&urlref=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana&uid=iiieii&_id=da3dbd4065494330&_idts=1560762026&_idvc=8&_idn=0&_refts=1561728970&_viewts=1561726762&_ref=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboard%2F17822cc0-36ad-11e9-b7df-c599685414ff%3F_g%3Dh%40edfa016%26_a%3Dh%402a96d92&send_image=1&pdf=1&qt=0&realp=0&wma=0&dir=0&fla=0&java=0&gears=0&ag=0&cookie=1&res=1680x1050&dimension1=&dimension2=Dev&gt_ms=685&pv_id=NrIYdY HTTP/1.1" 200 43
10.36.8.103 - - [28/Jun/2019:14:10:56 +0000] "GET /piwik.php?action_name=Dashboard%20%2F%20%5Bprod%5D%20%5BPipeline%5D%20%D0%9E%D0%B1%D1%8A%D0%B5%D0%BA%D1%82%D0%B8%D0%B2%D0%BD%D1%8B%D0%B9%20%D0%BC%D0%BE%D0%BD%D0%B8%D1%82%D0%BE%D1%80%D0%B8%D0%BD%D0%B3%20DevOps&idsite=2&rec=1&r=522235&h=17&m=11&s=13&url=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboard%2FAWBvUDU3QGid6evcf4zc%3F_g%3Dh%4033d9122%26_a%3Dh%40b047253&urlref=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboards%3F_g%3Dh%4033d9122&uid=iiieii&_id=da3dbd4065494330&_idts=1560762026&_idvc=8&_idn=0&_refts=1561728970&_viewts=1561726762&_ref=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboard%2F17822cc0-36ad-11e9-b7df-c599685414ff%3F_g%3Dh%40edfa016%26_a%3Dh%402a96d92&send_image=1&pdf=1&qt=0&realp=0&wma=0&dir=0&fla=0&java=0&gears=0&ag=0&cookie=1&res=1680x1050&dimension1=&dimension2=Dev&gt_ms=9210&pv_id=CrwkX4 HTTP/1.1" 200 43
10.36.80.233 - - [28/Jun/2019:14:21:39 +0000] "GET /piwik.php?action_name=Dashboard%20%2F%20%5Bprod%5D%20%5BPipeline%5D%20Quality%20Gates&idsite=2&rec=1&r=443717&h=17&m=21&s=57&url=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboard%2F67dc39f0-ca5f-11e8-aab1-658dc018371a%3F_g%3Dh%4033d9122%26_a%3Dh%408a18194&urlref=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboards%3F_g%3Dh%4033d9122&uid=iiieii&_id=da3dbd4065494330&_idts=1560762026&_idvc=8&_idn=0&_refts=1561728970&_viewts=1561726762&_ref=http%3A%2F%2Flocal.domain%2Fcoq%2Fs%2Fdev%2Fapp%2Fkibana%23%2Fdashboard%2F17822cc0-36ad-11e9-b7df-c599685414ff%3F_g%3Dh%40edfa016%26_a%3Dh%402a96d92&send_image=1&pdf=1&qt=0&realp=0&wma=0&dir=0&fla=0&java=0&gears=0&ag=0&cookie=1&res=1680x1050&dimension1=&dimension2=Dev&gt_ms=808&pv_id=vLy3zs HTTP/1.1" 200 43

Here I use same uid=iiieii, but different action_name and url
Only first action will appear in visitor log. Any other actions wouldn't appear in any visits.
After some time (for example after an hour) it will record another visit with another action.
Finally every visit for any users in visitor log have only one action.
Could someone help me with this situation. I believe that there is some option in configuration, or some API call that I should do to have all the actions in visits.
@tsteur
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tsteur commented Jun 28, 2019

@IIIEII could you ask your question in the forum? https://forum.matomo.org We don't answer questions here.

@tsteur tsteur closed this as completed Jun 28, 2019
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Jun 28, 2019
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@tsteur @IIIEII