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Messing Goal stats in Actions #14572
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Are you using the latest version of Matomo? Can you try to convert this goal yourself and see if it shows the correct date afterwards? |
I'm using the latest version, I think - Matomo version: 3.9.1 |
I meant could you trigger this goal, aka perform the steps needed so this goal is converted and appears in the visitor log. And then check the time. Or is this for all visits? |
We can't reproduce this here. Are you using any third party plugins (plugins that are not from Matomo, InnoCraft / premium feature)? What timezone is your site set to (you can see in Administration => Sites => Manage)? We might need access to your database to have an idea how this happens, would that be possible? |
No, I'm not using any third party plugins. |
You could send us an email with credentials to hello at matomo.org. |
Credentials just sent. |
Thanks for your recent email. and Interestingly there is actually a wrong date tracked for this visit: So maybe it's a problem with the tracking code or so. Do you use the JavaScript tracker @bobivass ? It's a bit funny it works for some, but broken for some others. Do you customise the tracker in any way? |
Also have you adjusted any configs in |
FYI: For this visitor the first action time is |
The only thing I added in I'm using JS tracker, but I'm using it since I installed Matomo, and there was no problem. The issue started on June 21, 2019.
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In theory recording a token > 1 day would actually require a token so not quite sure how this happens. Do you have multiple servers maybe and one server randomly has a wrong date set? |
No, just one server. |
@Findus23 maybe any thoughts how this could happen? Seems like |
Not sure if it is related to this issue, but on May 20, 2019, I had a database problem, here is the error message I got: |
Hi, @tsteur I still have this problem. Any ideas what causes this and how to fix it? |
Sorry no idea. I suggest you ask in the forums: https://forum.matomo.org I searched for |
@tsteur I have new findings. Please, check this: In the table matomo_log_link_visit_action there are the same idvisit for two completely different dates - 2019-05-26 and 2019-09-04. I hope this will help your team to discover the problem. |
thanks for the screenshot @bobivass I've noticed this in the past as well yet cannot explain how this can possibly happen. I'm really at the end of my wisdom here. I'm hoping someone else has an idea |
Thank you @tsteur for your efforts, I appreciate them. |
That explains it. Thanks for letting us know 👍 Would have never thought of this. |
Hi,
I have a Goal named "Payable Link Clicked", which is triggered when "Click on a Link to an external website" matches some pattern.
For several days now, in Visitors/Visits log, as well as in Dashboard/Visits in Real-time, this Goal appears on top of the Actions of most of the visitors, with a different (old) date. Check the screenshot, please.
As you can see the visitor log is from June 25, 2019, and the first action is "Payable Link Clicked", with the date Nov 23, 2018.
Can anyone help me with this bug?
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