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Why the visitor_days_since_first is not gradually increasing #14452
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Could you update to the latest version and see if it's fixed there? AFAIK there was some work done on this. Feel free to reopen the issue if you still experience any issues with the latest version. |
@tsteur How can I reopen this issue, I cant find the entry. |
@diosmosis do you remember maybe details about it? I think you looked at it a while ago |
We changed it to set the value to 0 if the visitor wasn't known. There might be an issue w/ the code that checks if a visitor is known or not. @chenqingan can you see what |
Hmm, I'm not sure what to make of that. @chenqingan do you have access to web server logs for your matomo (ie, apache logs)? If you can find the log entry for the request to matomo.php for a specific problematic idvisitor/time, can you check the value of |
grep -cE '_idts=[^0-9]+' matomo-access_log |
@chenqingan can you email the access logs for a couple problematic visitors to hello@matomo.org (grep the file by visitorid/userid)? We can try and reproduce the issue. |
@diosmosis I have sent an email to you. |
@chenqingan thanks for sending the logs, I see the problem, |
@chenqingan would you be able to check if this change works for you: #14491 ? |
@diosmosis Im afraid that I couldn't deploy this merge to my online edition. Because I have only one productive edition that is used to assure apps work normal. Sorry :) |
Look at this image, according to the concept of visitor_days_since_first, this value should have be six.
There are many error values in my project like this, and it is happening yet.
My matomo version is 3.5.1
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