@ACI-19 opened this Issue on April 30th 2019

I have mutiple issues regarding the download statistics:

  1. In a month where I know for sure that a certain file has been downloaded, the monthly statistic shows no download for this file, whereas the statistic on a weekly basis in the same time period shows the download.
  2. When I request the downloads for an entire year, the number of downloads shown is less than the amount of adding up the monthly downloads of the respective document in that year. I was told that Matomo only saves data up to 120 days regarding the annual statistics, but this does not seem to make sense if the data is available on a monthly basis. Might it be a bug that only 120 days are calculated for the annual statistic?
  3. Some of the download data that I saved before the Matomo 3.9.0 and 3.9.1 update is not consistent with the data for the same period of time that I retrieved just now. So far the number of downloads shown for some of our documents available for download is less than what was displayed in the beginning of March (before the update).

I would appreciate help and solutions very much!

@tsteur commented on April 30th 2019 Member

do you know if you run multiple archivers in parallel?

@ACI-19 commented on May 2nd 2019

I am not sure what this means. How could I check this?

Von: Thomas Steur <notifications@github.com>
Gesendet: Dienstag, 30. April 2019 22:46
An: matomo-org/matomo <matomo@noreply.github.com>
Cc: Weltin, Anne Carolin GIZ <anne.weltin@giz.de>; Author <author@noreply.github.com>
Betreff: Re: [matomo-org/matomo] Incorrect and inconsistent download statistics (#14391)

do you know if you run multiple archivers in parallel?

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@tsteur commented on May 2nd 2019 Member

Can you or your sysadmin (not sure who set up your Matomo) check if there is some cronjob configured to generate the statistics? (crontab -l). And if so, whether there might be multiple of these archivers launched at the same time.

Also other question: Do you know if these reports show maybe more than 500 or 1000 rows/results in the report?

@ACI-19 commented on May 8th 2019

According to my system administrator we have 1 cronjob, which runs every 5 minutes. Does that help you?

@tsteur commented on May 9th 2019 Member

Thanks it might help. Depends on this question: Do you know if these reports show maybe more than 500 or 1000 rows/results in the report?

@ACI-19 commented on May 10th 2019

There are about 135 rows in the report.

@tsteur commented on May 12th 2019 Member

Any chance you can give us access to your Matomo? If so, could you create a log in for us and send the details to hello at matomo.org ? It's hard to tell what happens here. Maybe the monthly or yearly have more than 500 rows in the report?

@ACI-19 commented on May 15th 2019

I will have to check whether I can give access to you. I will get back to you on that later. The report for the year 2018 still shows less than 200 rows.

@ACI-19 commented on May 27th 2019

I have sent an email to the address stated above on May 20, however, I have not received an answer to my email thus far.

@tsteur commented on May 28th 2019 Member

Could you let us know the subject? I couldn't find an email related to this.

@ACI-19 commented on May 28th 2019

The subject is "issue: incorrect and inconsistent download statistics".

@tsteur commented on May 29th 2019 Member

The solution was to increase the datatable_archiving_maximum_rows_subtable_actions setting see https://matomo.org/faq/how-to/faq_54/

This Issue was closed on May 29th 2019
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