Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Incorrect and inconsistent download statistics #14391

Closed
ACI-19 opened this issue Apr 30, 2019 · 12 comments
Closed

Incorrect and inconsistent download statistics #14391

ACI-19 opened this issue Apr 30, 2019 · 12 comments
Labels
answered For when a question was asked and we referred to forum or answered it.

Comments

@ACI-19
Copy link

ACI-19 commented Apr 30, 2019

I have mutiple issues regarding the download statistics:

  1. In a month where I know for sure that a certain file has been downloaded, the monthly statistic shows no download for this file, whereas the statistic on a weekly basis in the same time period shows the download.
  2. When I request the downloads for an entire year, the number of downloads shown is less than the amount of adding up the monthly downloads of the respective document in that year. I was told that Matomo only saves data up to 120 days regarding the annual statistics, but this does not seem to make sense if the data is available on a monthly basis. Might it be a bug that only 120 days are calculated for the annual statistic?
  3. Some of the download data that I saved before the Matomo 3.9.0 and 3.9.1 update is not consistent with the data for the same period of time that I retrieved just now. So far the number of downloads shown for some of our documents available for download is less than what was displayed in the beginning of March (before the update).

I would appreciate help and solutions very much!
@tsteur
Copy link
Member

tsteur commented Apr 30, 2019

do you know if you run multiple archivers in parallel?

@ACI-19
Copy link
Author

ACI-19 commented May 2, 2019 via email

@tsteur
Copy link
Member

tsteur commented May 2, 2019

Can you or your sysadmin (not sure who set up your Matomo) check if there is some cronjob configured to generate the statistics? (crontab -l). And if so, whether there might be multiple of these archivers launched at the same time.

Also other question: Do you know if these reports show maybe more than 500 or 1000 rows/results in the report?

@ACI-19
Copy link
Author

ACI-19 commented May 8, 2019

According to my system administrator we have 1 cronjob, which runs every 5 minutes. Does that help you?

@tsteur
Copy link
Member

tsteur commented May 9, 2019

Thanks it might help. Depends on this question: Do you know if these reports show maybe more than 500 or 1000 rows/results in the report?

@ACI-19
Copy link
Author

ACI-19 commented May 10, 2019

There are about 135 rows in the report.

@tsteur
Copy link
Member

tsteur commented May 12, 2019

Any chance you can give us access to your Matomo? If so, could you create a log in for us and send the details to hello at matomo.org ? It's hard to tell what happens here. Maybe the monthly or yearly have more than 500 rows in the report?

@ACI-19
Copy link
Author

ACI-19 commented May 15, 2019

I will have to check whether I can give access to you. I will get back to you on that later. The report for the year 2018 still shows less than 200 rows.

@ACI-19
Copy link
Author

ACI-19 commented May 27, 2019

I have sent an email to the address stated above on May 20, however, I have not received an answer to my email thus far.

@tsteur
Copy link
Member

tsteur commented May 28, 2019

Could you let us know the subject? I couldn't find an email related to this.

@ACI-19
Copy link
Author

ACI-19 commented May 28, 2019

The subject is "issue: incorrect and inconsistent download statistics".

@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label May 29, 2019
@tsteur
Copy link
Member

tsteur commented May 29, 2019

The solution was to increase the datatable_archiving_maximum_rows_subtable_actions setting see https://matomo.org/faq/how-to/faq_54/

@tsteur tsteur closed this as completed May 29, 2019
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
answered For when a question was asked and we referred to forum or answered it.
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@tsteur @ACI-19