@cpoetter opened this Issue on April 12th 2019


I am very new to Matomo. I installed it just yesterday with the help of the official docker image, the MySQL docker image and the Redis docker image. Additionally I am using a Nginx load balancer in front of it for SSL termination. I also setup the archiving cron job for every hour.

So far everything works great. But I am seeing with every dashboard load a very brief ( < 0.1 seconds ) flash of this:

Oops... there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator.

I am very certain that my 1 user per day test page does not trigger the maybe you requested a report with too much data part of the error 🤣

I installed the LogViewer plugin, but I have a feeling that it does not work with the installation inside a docker image (all logs are piped out to stdout stderr?), because I always see the following error, even with log level DEBUG in the Log Viewer:

Specified path to log file does not exist: /var/www/html/tmp/logs/matomo.log

In the log files of the docker container I can see a lot of GET and POST request in stdout, but nothing that looks like an error or anything in stderr.

Thank you very much for your help!

@Findus23 commented on April 12th 2019 Member

Can you check the browsers developer tools for errors in the console or failed requests in the network tab?

@cpoetter commented on April 12th 2019

Hi @Findus23,

thank you very much for your help! I see only this warning:

possible region mismatch! – "BY" – 1 in index.php:6452:44098

(And a 404 error for /bundle.min.js.map.)

Thanks again for your help!

@mattab commented on January 21st 2020 Member

@cpoetter Thanks for the report, marking as duplicate of: https://github.com/matomo-org/matomo/issues/15287

if you know the steps to reproduce please add a comment the issue, it will be very helpful :+1:

This Issue was closed on January 21st 2020
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