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Custom Reports - Improve metrics selection for events, adding "Events Count" #14312

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labolanimichele opened this issue Apr 3, 2019 · 5 comments
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Custom Reports - Improve metrics selection for events, adding "Events Count" #14312

labolanimichele opened this issue Apr 3, 2019 · 5 comments
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answered For when a question was asked and we referred to forum or answered it.

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@labolanimichele
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labolanimichele commented Apr 3, 2019 •
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Currently users can go to the behavior page to see the counter for at the counter for Event actions and event categories. For example, the one highlighted below shows the value 3 for the service-now-case-created event action.

image

However, when building a Custom Report based on events, there is no metric allowing to insert this value on a report. None of the entries indicated below is in fact matching with the one of the previous screenshot.

image

The "Events Count" metric should be added to the list under "Visitors" or under"Events". Its value should match what shown in the behavior page for Event Action and Event Category as "Events".
I would also recommend renaming it "Events Count" on the behavior page, for consistency and better clarity.

The suggested description for this metric would be "Amount of times an event got triggered"

Also, it should be better clarified in the description what "Total Events" represents (under "Visitors"). In fact, the description states "The total number (sum) of events". This is today misleading, as it can be interpreted as being exactly the total Events Count which this issue is about (but it's not).
I have no suggestion on what the description should be. After discussing this topic with the Matomo team via email, it is in fact still not clear to me what this metric is (I only got that "You are correct "Total Events" and "Events" are not the same metric.")
@mattab
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mattab commented Apr 9, 2019

Thank you @labolanimichele for reporting the issue. The new "Events count" metric would be a valuable addition. Just to answer the question:

it should be better clarified in the description what "Total Events" represents (under "Visitors"). In fact, the description states "The total number (sum) of events". This is today misleading, as it can be interpreted as being exactly the total Events Count which this issue is about (but it's not).

"Total Events" may be better described as the "Sum of all events in all visits".

A known confusion is that Total events is the sum of all events of all visits, and even if a segment filters only one particular segment (eg. Segment Action contains X) the total events will still count all events of all visits and ignore the segment. (not expected)

@ibril15
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ibril15 commented Aug 29, 2019

Hi All,

I ran into this exact issue. I wanted to report on the Count of a specific Event per Measurable (I'm using this in the context of Rollup Reporting, but I imagine it's the same without it). I'm also trying to build a table such as this:

Measurable Count of Events
ABC 12
XYZ 34

Where the filter is "Event Action = something". Using "Total Events" ignores the filter as the discussion above specifies.

Is there a workaround to achieve this? If not, is there any tentative plan to include this new "Events Count" or make "Total Events" respect the filter?

Thanks a lot.

-Igor

@tsteur
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tsteur commented Aug 29, 2019

Total events is likely listed under Visitors or so and refers to the count of all events. You'd want to likely use the metric Hits. I suggest you get in touch with our support shop at innocraft.com @ibril15

@ibril15
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ibril15 commented Sep 3, 2019

"Hits" worked! Thank you!

@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Sep 3, 2019
@tsteur
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tsteur commented Sep 3, 2019

Awesome 👍

@tsteur tsteur closed this as completed Sep 3, 2019
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@tsteur @mattab @labolanimichele @ibril15