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Error while trying to connect to the database server: Server sent charset unknown to the client. Please, report to the developers #14299

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JeyakumarThangaraj opened this issue Apr 1, 2019 · 5 comments
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answered For when a question was asked and we referred to forum or answered it.

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@JeyakumarThangaraj
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Dear Team,

I am getting below error while do database setup.
"Error while trying to connect to the database server: Server sent charset unknown to the client. Please, report to the developers". We cant change utf8mp4 charset to utf8 in MySql server since it is used by some other application. Kindly advise what else we can do to fix this issue.

Php Version : 5.5.38
CentOS 7

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Thanks & Regards,
JK

@Findus23
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Findus23 commented Apr 1, 2019

Hi,

I think you can change MySQL charsets per database or even per table, so as long as your server supports both, you should be fine.

@JeyakumarThangaraj
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Hi Findus,

Getting same error even after changing default charset to utf8. Kindly advise

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@JeyakumarThangaraj
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Dear Team,

Kindly advise.

@Findus23
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Findus23 commented Apr 3, 2019

@JeyakumarThangaraj
Have you taken a look how you can make the client (so your PHP setup) accept the charset?

e.g. try out https://stackoverflow.com/a/43442839/4398037

@tsteur
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tsteur commented Apr 3, 2019

@Findus23 @JeyakumarThangaraj does it maybe make sense to continue this conversation in the forums? More people might have an eye on this question there and we're trying to keep the issue tracker clean from questions etc as it's otherwise not possible to manage all the issues. Or we could close the issue and you continue discussing it here? We can also keep it open but I doubt it is an issue in Matomo.

@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Jun 29, 2019
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