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Old reports start missing after some time #14271

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L3on1d opened this issue Mar 26, 2019 · 3 comments
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Old reports start missing after some time #14271

L3on1d opened this issue Mar 26, 2019 · 3 comments
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answered For when a question was asked and we referred to forum or answered it.

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@L3on1d
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L3on1d commented Mar 26, 2019

Hi!

Our current matomo version: 3.9.1

Since version 3.9.0 I noticed that some reports start missing after some time. For example we had normal reports for Friday March 22 and Saturday March 23, today I noticed that these reports was missed from our system, no data at all. Screenshot attached.
report

Another problem, I can't re-process these reports due our "Delete old visitor logs and reports" settings, we keep raw data for 2 days only.

Any thoughts how to bring these reports back?

No errors in matomo logs.

@toredash
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If you don't have access to raw data, then there is no way to get that data back, AFAIK.

@L3on1d
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L3on1d commented Mar 26, 2019

Question why this report was missed from system, yesterday I was able to read data from it, today I see blank page.

@tsteur
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tsteur commented Mar 26, 2019

If you still have the log files on the webserver, you can use log analytics to replay the traffic see https://github.com/matomo-org/matomo-log-analytics There should be a parameter like replay-tracking or so which will replay all tracking requests to piwik.php/matomo.php and you can also define a start/end date time optionally etc

Otherwise might be similar to #14271

@tsteur tsteur closed this as completed Mar 26, 2019
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Mar 26, 2019
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