@rrswissre opened this Issue on January 30th 2019

Dear PIWIK Team,

My colleague raise this bug (https://forum.matomo.org/t/issue-with-tracking-no-result-search-keywords/30195) in Oct-18 but we have no update on this yet.

Could I please request you to look into this ASAP?

Regards
Raghu

@tsteur commented on January 30th 2019 Member

Can you explain the issue maybe a bit more? Eg show screenshots of what it is showing vs what you expected?

I suppose the two numbers would be pretty much the same anyway?

@rrswissre commented on February 4th 2019

Dear Thomas,

Please find the details below, yes the two numbers are for same issue.

PIWIK-12566https://github.com/matomo-org/matomo/issues/12566 & PIWIK-14055https://github.com/matomo-org/matomo/issues/14055


Short Description : PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result)

Description of Problem and its Impact: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result). Let's take an example:

  • During November 2017, a certain keyword actually had 7 occurrences where it returned no results (either because it was showing a "internal error" page or there actually were no results)
  • During the same month of November 2017, the same keyword was searched 69 times

Impact :
This implies that the monthly report should show, for that keyword, 69 searches AND 7 "no results" occurrences. Instead, it shows 69 "no result" occurrences


[cid:image002.jpg@01D4BC67.48DB4510]

This was reported internally way back on May-2017 but was reported to your organisation in Mar-2018 and since then we are following up but could not get a fix or explanation as to what is causing this issue.

Could you help us resolve this issue as soon as possible?

Thanks & regard
Raghu

From: Thomas Steur <notifications@github.com>
Sent: Mittwoch, 30. Januar 2019 19:13
To: matomo-org/matomo <matomo@noreply.github.com>
Cc: Raghavendra Rao <Raghavendra_Rao@rcomext.com>; Author <author@noreply.github.com>
Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Can you explain the issue maybe a bit more? Eg show screenshots of what it is showing vs what you expected?

I suppose the two numbers would be pretty much the same anyway?


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@tsteur commented on February 4th 2019 Member

Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not?

I'll flag it as a bug for now.

@rrswissre commented on February 5th 2019

Dear Thomas,

Thanks for the update. Could you confirm when this can be fixed, any timeline?

Regards
Raghu

From: Thomas Steur <notifications@github.com>
Sent: Montag, 4. Februar 2019 21:21
To: matomo-org/matomo <matomo@noreply.github.com>
Cc: Raghavendra Rao <Raghavendra_Rao@rcomext.com>; Author <author@noreply.github.com>
Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not?

I'll flag it as a bug for now.


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Reply to this email directly, view it on GitHubhttps://github.com/matomo-org/matomo/issues/14055#issuecomment-460397862, or mute the threadhttps://github.com/notifications/unsubscribe-auth/As_ru7yQa1RHGL_lxLu45W0etl5ZY13aks5vKJYagaJpZM4aaLGs.

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@rrswissre commented on February 5th 2019

And yes, that is exactly the issue we reported.

Regards
Raghu

From: Raghavendra Rao
Sent: Dienstag, 5. Februar 2019 10:37
To: 'matomo-org/matomo' <reply@reply.github.com>; matomo-org/matomo <matomo@noreply.github.com>
Cc: Author <author@noreply.github.com>; LST.DWP.L3 <LST.DWP.L3@swissre.com>; Tomasz Gadzinowski <Tomasz_Gadzinowski@swissre.com>
Subject: RE: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Dear Thomas,

Thanks for the update. Could you confirm when this can be fixed, any timeline?

Regards
Raghu

From: Thomas Steur <notifications@github.com<mailto:notifications@github.com>>
Sent: Montag, 4. Februar 2019 21:21
To: matomo-org/matomo <matomo@noreply.github.com<mailto:matomo@noreply.github.com>>
Cc: Raghavendra Rao <Raghavendra_Rao@rcomext.com<mailto:Raghavendra_Rao@rcomext.com>>; Author <author@noreply.github.com<mailto:author@noreply.github.com>>
Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not?

I'll flag it as a bug for now.


You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHubhttps://github.com/matomo-org/matomo/issues/14055#issuecomment-460397862, or mute the threadhttps://github.com/notifications/unsubscribe-auth/As_ru7yQa1RHGL_lxLu45W0etl5ZY13aks5vKJYagaJpZM4aaLGs.

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Unauthorized disclosure, copying or use of this information may be unlawful and is prohibited. If you are not the intended recipient, please delete this message and notify the sender.
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@tsteur commented on February 6th 2019 Member

There's no work planned on this currently. I suggest you get in touch with our support to see what can be done: https://matomo.org/support/

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