Dear Thomas, Please find the details below, yes the two numbers are for same issue. PIWIK-12566<#12566> & PIWIK-14055<#14055> ********************************************************************************************************************************************************************************************** Short Description : PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) Description of Problem and its Impact: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result). Let's take an example: * During November 2017, a certain keyword actually had 7 occurrences where it returned no results (either because it was showing a "internal error" page or there actually were no results) * During the same month of November 2017, the same keyword was searched 69 times Impact : This implies that the monthly report should show, for that keyword, 69 searches AND 7 "no results" occurrences. Instead, it shows 69 "no result" occurrences ********************************************************************************************************************************************************************************************** [cid:image002.jpg@01D4BC67.48DB4510] This was reported internally way back on May-2017 but was reported to your organisation in Mar-2018 and since then we are following up but could not get a fix or explanation as to what is causing this issue. Could you help us resolve this issue as soon as possible? Thanks & regard Raghu From: Thomas Steur <notifications@github.com> Sent: Mittwoch, 30. Januar 2019 19:13 To: matomo-org/matomo <matomo@noreply.github.com> Cc: Raghavendra Rao <Raghavendra_Rao@rcomext.com>; Author <author@noreply.github.com> Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055) Can you explain the issue maybe a bit more? Eg show screenshots of what it is showing vs what you expected? I suppose the two numbers would be pretty much the same anyway? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#14055 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/As_ruwVVMZkhyP0qwwxkT-Yk_bE_QSuXks5vIeDBgaJpZM4aaLGs>. This e-mail, including attachments, is intended for the person(s) or company named and may contain confidential and/or legally privileged information. Unauthorized disclosure, copying or use of this information may be unlawful and is prohibited. If you are not the intended recipient, please delete this message and notify the sender. All incoming and outgoing e-mail messages are stored in the Swiss Re Electronic Message Repository. If you do not wish the retention of potentially private e-mails by Swiss Re, we strongly advise you not to use the Swiss Re e-mail account for any private, non-business related communications.

Dear Thomas, Thanks for the update. Could you confirm when this can be fixed, any timeline? Regards Raghu From: Thomas Steur <notifications@github.com> Sent: Montag, 4. Februar 2019 21:21 To: matomo-org/matomo <matomo@noreply.github.com> Cc: Raghavendra Rao <Raghavendra_Rao@rcomext.com>; Author <author@noreply.github.com> Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055) Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not? I'll flag it as a bug for now. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#14055 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/As_ru7yQa1RHGL_lxLu45W0etl5ZY13aks5vKJYagaJpZM4aaLGs>. This e-mail, including attachments, is intended for the person(s) or company named and may contain confidential and/or legally privileged information. Unauthorized disclosure, copying or use of this information may be unlawful and is prohibited. If you are not the intended recipient, please delete this message and notify the sender. All incoming and outgoing e-mail messages are stored in the Swiss Re Electronic Message Repository. If you do not wish the retention of potentially private e-mails by Swiss Re, we strongly advise you not to use the Swiss Re e-mail account for any private, non-business related communications.

And yes, that is exactly the issue we reported. Regards Raghu From: Raghavendra Rao Sent: Dienstag, 5. Februar 2019 10:37 To: 'matomo-org/matomo' <reply@reply.github.com>; matomo-org/matomo <matomo@noreply.github.com> Cc: Author <author@noreply.github.com>; LST.DWP.L3 <LST.DWP.L3@swissre.com>; Tomasz Gadzinowski <Tomasz_Gadzinowski@swissre.com> Subject: RE: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055) Dear Thomas, Thanks for the update. Could you confirm when this can be fixed, any timeline? Regards Raghu From: Thomas Steur <notifications@github.com<mailto:notifications@github.com>> Sent: Montag, 4. Februar 2019 21:21 To: matomo-org/matomo <matomo@noreply.github.com<mailto:matomo@noreply.github.com>> Cc: Raghavendra Rao <Raghavendra_Rao@rcomext.com<mailto:Raghavendra_Rao@rcomext.com>>; Author <author@noreply.github.com<mailto:author@noreply.github.com>> Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055) Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not? I'll flag it as a bug for now. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#14055 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/As_ru7yQa1RHGL_lxLu45W0etl5ZY13aks5vKJYagaJpZM4aaLGs>. This e-mail, including attachments, is intended for the person(s) or company named and may contain confidential and/or legally privileged information. Unauthorized disclosure, copying or use of this information may be unlawful and is prohibited. If you are not the intended recipient, please delete this message and notify the sender. All incoming and outgoing e-mail messages are stored in the Swiss Re Electronic Message Repository. If you do not wish the retention of potentially private e-mails by Swiss Re, we strongly advise you not to use the Swiss Re e-mail account for any private, non-business related communications.