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“Anonymize past data” is not working #13878

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cleger80 opened this issue Dec 18, 2018 · 8 comments
Closed

“Anonymize past data” is not working #13878

cleger80 opened this issue Dec 18, 2018 · 8 comments
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not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
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@cleger80
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Version 3.7.0

When we start “Anonymize past data” , we always stay in the "In progress" Status (even after days).
We tried manually from the Matomo backend and also with the command line.
matomo_anonymization

@tsteur
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tsteur commented Dec 18, 2018

Do you get any error when you execute it on the command line? Can you paste the output here?

If your DB is very large, it could take a VERY long time for such a big date range (depending when you started tracking data and how much data is in there). Maybe check your processlist if the command is maybe still running or so? You might also need to use something like nohup to keep the command active after you log out via ssh...

@mattab
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mattab commented Oct 9, 2019

Any update @cleger80 - do you still have an issue with the feature in Matomo?

@mattab mattab added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Oct 9, 2019
@mattab mattab added this to the 4.1.0 milestone Oct 9, 2019
@wlabarron
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I'm having a similar problem. My task is stuck as "Scheduled", and I don't know what I can execute on the command line to make it start now.

@tsteur
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tsteur commented Oct 28, 2019

you could try to run ./console core:run-scheduled-tasks "Piwik\Plugins\PrivacyManager\Tasks.anonymizePastData"

@tsteur
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tsteur commented Nov 25, 2020

@wlabarron @cleger80 do you still experience this issue? Does it work when manually trigging the task as mentioned in my previous comment?

@wlabarron
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Whoops, hadn't realised I didn't reply. If I remember right, the above command triggered the process to start and the tasks I had at the time are all marked as done now.

I've just scheduled another task to test this, so I'll check on that in a couple of days and see how it looks.

@wlabarron
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@tsteur Looks like the task I created a couple of days ago ran by itself, without needing the command above run manually.

@tsteur
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tsteur commented Dec 1, 2020

Great, thanks for testing and confirming @wlabarron very appreciated

@tsteur tsteur closed this as completed Dec 1, 2020
@tsteur tsteur added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Dec 1, 2020
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not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
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