Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Matomo does not display information in Behaviour for non ecommerce websites #13876

Closed
anna-bildyug opened this issue Dec 18, 2018 · 4 comments
Closed

Matomo does not display information in Behaviour for non ecommerce websites #13876

anna-bildyug opened this issue Dec 18, 2018 · 4 comments
Labels
answered For when a question was asked and we referred to forum or answered it.

Comments

@anna-bildyug
Copy link

We use matomo for non-ecommerce site.
I created website in matomo cloud and set it as non-ecommerce in settings. I've seen that all activities are tracked in visitors view, but not in behaviour.
After some research and clicking around I found out that I can see data in behaviour only when site is set as ecommerce.
I am not sure that it is correct and clear behaviour
@tsteur
Copy link
Member

tsteur commented Dec 19, 2018

Hi there, just tried to reproduce this on my test Matomo but couldn't. You should definitely see data in behaviour when ecommerce is disabled. Could you please get in touch with our support via email: support@matomo.cloud . This way it will be easier to help you and investigate the issue. Please also mention your subdomain in the email (xyz.matomo.cloud for example)

@tsteur tsteur closed this as completed Dec 19, 2018
@tsteur tsteur added the answered For when a question was asked and we referred to forum or answered it. label Dec 19, 2018
@rjankins12
Copy link

Hi Tsteur,

We self host our instances and we are running into an issue where some instances show Behaviour data and some instances do not. In the troubled accounts randomly we will see some Behaviour data and then the next day it will disappear.

I am open sending you more client specific information in a private chat.

Thank you.

@tsteur
Copy link
Member

tsteur commented Jul 30, 2019

@YouAint1stURLast this is something you maybe want to ask in your forum https://forum.matomo.org or contact our support https://matomo.org/support-plans/

@rjankins12
Copy link

rjankins12 commented Aug 6, 2019 via email

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
answered For when a question was asked and we referred to forum or answered it.
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@tsteur @anna-bildyug @rjankins12