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Duplicate Actions and events in same session with UserID #13744

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IsraelDominguez opened this issue Nov 21, 2018 · 5 comments
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Duplicate Actions and events in same session with UserID #13744

IsraelDominguez opened this issue Nov 21, 2018 · 5 comments
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not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.

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@IsraelDominguez
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Hi

We have installed Matomo 3.7.0 and we hava an importat problem with actions stored for users sessions tracked with Javascript. We have duplicated tracked events and page views for the same user session. For example We have user page view duplicated in the same second and views pages twice when is imposible to see more than one time.

This does not happen with all users. We currently have a lot of traffic and We have configured the Mysql Queue plugin.
@IsraelDominguez
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IsraelDominguez commented Nov 21, 2018 •
edited

Edit: We have duplicated actions when the user has a referer (other site, facebook,...) when the user is "direct entrance" We have correct actions number, or maybe is a coincidence

@tsteur
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tsteur commented Nov 21, 2018

Can you check if you can reproduce this in your browser? Once we know steps to reproduce we can look at it.

@cofundhub
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Same problem here. The system generated four actions for the same page hit.

@tsteur
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tsteur commented Dec 11, 2018

@cofundhub do you also have the queued tracking plugin enabled? What we ideally need would be exact ways to reproduce it. Also ideally, if possible, ensure the same tracking request is not issued 4 times in the browser. If someone can use browser developer tools to verify that, that would be great.

@cofundhub
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@tsteur Thanks for the quick followup. No, we didn't have the queued tracking plugin. We are new to matomo. The system did give the notification that the geolocation information needs update. After we updated that part, the duplicate actions are gone as well. Now it's working perfectly. Hopefully this helps.

@mattab mattab added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Jan 21, 2019
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@tsteur @mattab @IsraelDominguez @cofundhub