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Visitor counting seems to be wrong #13672

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martingreiner opened this issue Nov 6, 2018 · 3 comments
Closed

Visitor counting seems to be wrong #13672

martingreiner opened this issue Nov 6, 2018 · 3 comments
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worksforme The issue cannot be reproduced and things work as intended.

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@martingreiner
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We are analysing the hits of a captive portal with matomo, with the embedded image-link integration.
It seems that the counting is not very exact, at least if there are many users/clients hitting the same "site".

I can verify about 1000 Hits in the webserver-log matomo is hosted,
but the tools shows me only about 180 hits/users/clients.

Is this an already known bug?

kindly regards for your feedback
@fdellwing
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Are you sure, you are looking at the correct metric?

The metric that correlates most with the access log is the pageview metric and not the visitor metric.

@martingreiner
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martingreiner commented Nov 6, 2018 via email •
edited by Findus23

@Findus23
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@martingreiner If there is still an issue in the latest Matomo version, please reopen this issue or create a new issue with more details.

@Findus23 Findus23 added the worksforme The issue cannot be reproduced and things work as intended. label May 23, 2020
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@Findus23 @fdellwing @martingreiner