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Insufficent Memory on First Launch #13550

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milo-trujillo opened this issue Oct 7, 2018 · 7 comments
Closed

Insufficent Memory on First Launch #13550

milo-trujillo opened this issue Oct 7, 2018 · 7 comments
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worksforme The issue cannot be reproduced and things work as intended.

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@milo-trujillo
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I've just installed Matomo for the first time and (before running first-time setup) get the following error:

[Sun Oct 07 04:32:31.079324 2018] [php7:error] [pid 40895] [client XXX] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /usr/local/www/apache24/data/analytics/core/FrontController.php on line 416
[Sun Oct 07 04:32:31.080234 2018] [php7:error] [pid 40895] [client XXX] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /usr/local/www/apache24/data/analytics/core/FrontController.php on line 416

Since Matomo hasn't been set up to monitor any sites yet, it clearly doesn't have any visitor data to process. I've tried increasing the memory_limit in php.ini from 128MB to 512 and even 1024MB, but get the same result.

What's wrong? Is there something else I need to reconfigure before Matomo will work?

This is all with the latest Matomo in PHP 7.2.10 with Apache 2.4 on FreeBSD.
@tsteur
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tsteur commented Oct 7, 2018

Installation should be definitely fine with that amount of memory. Hard to say what it could be. Maybe someone else has an idea.

@sgiehl
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sgiehl commented Oct 7, 2018

@milo-trujillo which version have you installed. Latest stable or beta release? Or did you fetch latest revision from github?

@milo-trujillo
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The latest stable off of https://builds.matomo.org/matomo.zip

@seonwoolee
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seonwoolee commented Nov 8, 2018 •
edited

I too am having this issue. I tried increasing the memory limit to 512M and 784M to no avail. I am running this on a virtual private server with only 1 GB of memory - is that the issue?
Alpine Linux, php 7.2.10, Nginx 1.14.1. Also using the stable build off of the link @milo-trujillo provided.

PHP message: PHP Fatal error:  Allowed memory size of 822083584 bytes exhausted (tried to allocate 20480 bytes) in /www/seonwoolee.com/analytics/core/FrontController.php on line 234" while reading response header from upstream, client: 207.244.109.180, server: seonwoolee.com, request: "GET /analytics/ HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "seonwoolee.com"

I didn't observe any errors in /var/log/php7/error.log.

Is there anywhere else I should be looking for clues?

@ropg
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ropg commented Dec 2, 2018

Having the same problem on a fresh install before it's tracking anything.

Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 69632 bytes) in /usr/local/www/rop.nl/stats/core/FrontController.php on line 412

Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /usr/local/www/rop.nl/stats/core/FrontController.php on line 412

Server FreeBSD 11.2-RELEASE-p4, apache24-2.4.37, PHP 7.2.12, PHP memory_limit 1G

@tsteur
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tsteur commented Dec 2, 2018

Anyone is able to debug this maybe on their server? Wonder if it's maybe some recursion or so...

@Findus23
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This might have been fixed in the meantime. If you or anyone else can reproduce this issue on the latest Matomo version, please reopen the issue or create a new one.

@Findus23 Findus23 added the worksforme The issue cannot be reproduced and things work as intended. label May 23, 2020
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@tsteur @ropg @sgiehl @Findus23 @milo-trujillo @seonwoolee