Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

500 error when retrieving reports #13455

Closed
aaaronfeng opened this issue Sep 20, 2018 · 2 comments
Closed

500 error when retrieving reports #13455

aaaronfeng opened this issue Sep 20, 2018 · 2 comments
Labels
answered For when a question was asked and we referred to forum or answered it.

Comments

@aaaronfeng
Copy link

We got the following error when retrieving reports:

2a6617f

GET /index.php?forceView=1&viewDataTable=VisitorLog&module=Live&action=getLastVisitsDetails&small=1&idSite=2&period=day&date=2018-09-20&showtitle=1&random=1584 HTTP/1.0" 500 321

Do you know how to resolve this issue?
@siva538
Copy link
Contributor

siva538 commented Sep 20, 2018

Me too faced the same issue and it has to do with the settings in the PHP:

https://stackoverflow.com/questions/29803321/piwik-error-while-request-data-in-a-daterange

" i increased memory_limit from 128M to 512M and max_execution_time from 30 to 120 in my php.ini and the issue resolved. this may be useful for someone with same problem. thanks "

It did resolve the issue for me. Just let us know if it solved the problem for you too.

Regds,
Kumar

@aaaronfeng
Copy link
Author

Thank you. It works!

@Findus23 Findus23 added the answered For when a question was asked and we referred to forum or answered it. label Sep 20, 2018
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
answered For when a question was asked and we referred to forum or answered it.
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@Findus23 @siva538 @aaaronfeng