@aaaronfeng opened this Issue on September 20th 2018

We got the following error when retrieving reports:

2a6617f

GET /index.php?forceView=1&viewDataTable=VisitorLog&module=Live&action=getLastVisitsDetails&small=1&idSite=2&period=day&date=2018-09-20&showtitle=1&random=1584 HTTP/1.0" 500 321

Do you know how to resolve this issue?

@siva538 commented on September 20th 2018

Me too faced the same issue and it has to do with the settings in the PHP:

https://stackoverflow.com/questions/29803321/piwik-error-while-request-data-in-a-daterange

" i increased memory_limit from 128M to 512M and max_execution_time from 30 to 120 in my php.ini and the issue resolved. this may be useful for someone with same problem. thanks "

It did resolve the issue for me. Just let us know if it solved the problem for you too.

Regds,
Kumar

@aaaronfeng commented on September 20th 2018

Thank you. It works!

This Issue was closed on September 20th 2018
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