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Installation Tracker-Status 403 #13170

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Daijobou opened this issue Jul 16, 2018 · 3 comments
Closed

Installation Tracker-Status 403 #13170

Daijobou opened this issue Jul 16, 2018 · 3 comments
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not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.

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@Daijobou
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I want install matomo and get in step 2 this optional tracking-status error

GET request to piwik.php failed. Try whitelisting this URL from HTTP Authentication and disable mod_security (you may have to ask your webhost).

mod_security exists, but its status "off". I can access piwik.php and get as result

As Matomo is not installed yet, the Tracking API cannot proceed and will exit without error.

So i want ignore this optional warning and get in next step a 403 site for

/folder_a/folder_b/folder_c/matomo-3.5.1/index.php?action=databaseSetup&trackerStatus=403&clientProtocol=https

So I installed it on a subdomain and again I get a warning for tracking-status. I ignore it again and now its installed successful. I take a look in matomo system-check and now tracking-status is fine.

Summary

  1. In install process tracking-status report a warning
  2. after install tracking-status is fine.

So the detection by install is little lost? ^^
@sgiehl
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sgiehl commented Aug 19, 2018

@Daijobou did you see any failing requests during installation? It should send a request to piwik.php and show the warning if it fails due to any reason.

@Daijobou
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I saw only the optional tracking-status as error in step 2. There was no others errors show up.

@Daijobou
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Daijobou commented Dec 1, 2018

In plesk mod_security had a issue, its was active and show wrong in-active. Solution was to start and stop mod_security.

@Daijobou Daijobou closed this as completed Dec 1, 2018
@mattab mattab added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Jan 21, 2019
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not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.
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@Daijobou @mattab @sgiehl