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Piwik/ matomo suddenly stopped working with error syntax error, unexpected ''/var/www/html/plugins/VisitTi' (T_ENCAPSED_AND_WHITESPACE), expecting ')' #13143
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Quick answer: look into the file the error mentions. Maybe it got corrupted. Alternative would be replacing al files except for the config with the latest Matomo download (or even better download 3.4.0 from http://builds.matomo.org and after you fixed the issue update Matomo) |
The problem is I have limited matomo server access , so I can't perform write operations there. Is there a way I can solve this from UI (browser).. |
I see your erro informaton, you firstly deactivate the plugin(var/www/html/plugins/VisitTi). Login Server, and enter your application run ./console plugin:deactivate pluginname. |
@jkjha There is no I would contact someone who has write access to your server |
Thanks @Findus23 I have requested for write access to the server.. may be in some time I will get that.. |
here is more error.. I am not able to even deactivate the plugin
|
this is the content from the cache (eagercache-340-ui.php)
I had pasted last few lines.. as you can see this array seems uncomplete |
As this is a cache file, you should be able to fix that by simply deleting the file. |
yes, i was scared of deleting it.. but after simply deleting this it worked well. |
That is an interesting question, but I don't think it is worth the time (if it does not happen again of course). |
yes, you may be right. |
OK, so I was able to find the root cause of this and able to reproduce this scenario. Cleaning up the cache files and freeing up some more space, fixed this issue. |
my bad, reopened by mistake. |
@fdellwing Good idea, something like this would be possible I think 👍 maybe a new diagnostic that checks there is at least a few Mb of free disk so we can write caches etc. Could you maybe create a new issue as this one is closed? |
This is embarrassing.. my matomo instance has suddenly stopped working today and it is throwing this error on UI when I visit the url:
syntax error, unexpected ''/var/www/html/plugins/VisitTi' (T_ENCAPSED_AND_WHITESPACE), expecting ')'
I am loosing my critical important tracking data. Assuming this is free and reliable, we started using this but now I am stuck.
Business support is too costly and we can't afford that.. can anyone please have a look into this urgently.
My Matomo version is 3.4.0
Let me know if you need more information.
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