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When year is selected as default date to display dashboard : nothing is displayed #13085
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Are there results when you switch to |
Hello,
No. I try to investigate now. Error log ... Thanks, Eric |
Hello, Restart whole server : year data are displayed as expected. So no bug, but something that was maybe crashed or wrong in mysql cached datas. Close it. Thanks, Eric |
Hello, Checking stats today, I got the same thing again. Other period than year have no problem. It's the same for anonymous user - stats are public - or login user. I have change period to current month and stats are displayed. https://neptune.opalesurfcasting.net/ I'll try to investigate in next days. Thanks, Eric PS : I don't restart the server |
Hello, I change nothing, nor restart server, change config ... year datas are back. I let it run and see if it disappear again. Eric PS : as I use it with few datas, and only for some volunteers, some days are without any data. I will check it once a day to try to reproduce. |
Closing for now. Likely the data was just not archived. But there shouldn't be a problem with year as default date. Feel free to reopen if data is not there with year as default but when you select it through the date chooser. If not done yet, I recommend to set up a CLI archiver: https://matomo.org/docs/setup-auto-archiving/ |
Hello, It's occured again : no stats for year. Datas are not there through date chooser and as default. Cron task is in place since Piwik/Matomo used :
I have sent datas 'site id: 5) at 15:36:15 UTC, waiting cron task .... |
And archiving task seems to be right and year range data processed:
year range datas are also displayed in dashboard now. |
Site id: 5 (I only get datas from some volunteers (mobile app) So last time -1 year datas have been archived is between 17:15 and 18:15 on Thursday. Is there a link with it ? As I have a second tracked site with some more visits (site id 6), I will check on next time if its year datas are displayed while Site id 5 are not. Thanks, Eric PS : "Archive reports when viewed from the browser" was disabled, I let it as this for the moment. |
Maybe it is not archiving year period when there are no new visits... but then the previously generated yearly archive should be still valid and used in the reports. |
Does current month work? |
Hello,
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Hello, I have upgraded to 3.6.1-n, and Matomo is now up to last beta. Never happened again with 3.6.1. Thanks, Eric |
👍 |
Hello,
Matomo : beta 3.5.1
When year is selected as default date to display report : nothing is displayed (day, month ... are OK).
This is both for login and anonymous users.
One example url :
https://domain.tld/index.php?module=CoreHome&action=index&idSite=5&period=year&date=today#?idSite=5&period=year&date=today&category=Dashboard_Dashboard&subcategory=1
Thanks,
Eric
PS : as I have change nothing on Matomo config for a long time. I don't think it's a config concern. Matomo is only updated when a new version is available.
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