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Custom Dimension segment / Blank reports #13061

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L3on1d opened this issue Jun 14, 2018 · 4 comments
Closed

Custom Dimension segment / Blank reports #13061

L3on1d opened this issue Jun 14, 2018 · 4 comments
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answered For when a question was asked and we referred to forum or answered it.

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@L3on1d
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L3on1d commented Jun 14, 2018

Hi!

Visits Over Time and Visits Overview show no data for custom dimensions segment. However according to visitor log, devices, software, etc data exists. Tried to invalidate report, and generate it again. No luck.

Thanks.
@EugenVau
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Same issue here, Matomo 3.5.1.
Hint: Custom Dimensions Plugin updated today.

@metalocator
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Invalidating segments with custom dimensions does not appear to function. See this thread. AFAIK the only work around is to manually delete data from the archive tables:

https://forum.matomo.org/t/invalidate-report-with-custom-dimensions/29394/6

@tsteur
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tsteur commented Nov 1, 2018

Just to clarify: Which commands or API's are you using to invalidate data? AFAIK the invalid data might still be used until the data is archived again just fyi.

@mattab
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mattab commented Jun 18, 2019

Hi there, to fix the issue can you try upgrade to the latest Matomo version?
https://matomo.org/docs/update/

if you still experience this issue afterwards, please re-open this and post a comment. Thanks!

@mattab mattab closed this as completed Jun 18, 2019
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Jun 18, 2019
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@tsteur @mattab @L3on1d @EugenVau @metalocator