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Error when attempting fresh install #13014

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Joseph310 opened this issue May 30, 2018 · 4 comments
Closed

Error when attempting fresh install #13014

Joseph310 opened this issue May 30, 2018 · 4 comments
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answered For when a question was asked and we referred to forum or answered it.

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@Joseph310
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Hello,

I am trying to install Matomo in a system. I downloaded the newest version from the website and copied it onto the server. Then I open the /analytics subfolder in a browser - just like always, but now I get the following error:

Matomo encoutered an error: An exception has been thrown during the rendering of a template (".submit is undefined: failed at .submit; line: 1699"). (which lead to: SQLSTATE[HY000] [1045] Access denied for user ''@'localhost' (using password: NO))

The server is running nothing special with the php version 5.6.35.

What could be the problem?

Thanks

  • Joseph

PS: there is also a typo in the error message: "encouNtered"...
@Findus23
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Thanks for mentioning the type. Seems like it has been there for quite a while:

matomo/core/FrontController.php

Line 91 in 1aba0f2

$message = sprintf("Matomo encoutered an error: %s (which lead to: %s)", $lastError['message'], $e->getMessage());

You issue isn't related to Matomo. Your SQL server tells you that the Username/Password is incorrect.

Access denied for user ''@'localhost'

You can edit it in the config/config.ini.php or delete it if you want to start the setup from the beginning.

@Joseph310
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Joseph310 commented May 30, 2018 •
edited

It is a fresh install - I havn't even seen the setup scripts. I don't have a config.ini.php in the folder. Should I edit the

[database_tests]
host = localhost
username = "@USERNAME@"

section of the global.ini.php?

@mattab
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mattab commented May 31, 2018

Try re-upload all files, maybe some files were not uploaded correct. Thanks for reporting the typo, will be fixed in #13020

@mattab mattab closed this as completed May 31, 2018
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label May 31, 2018
@Joseph310
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Tried that - same error. Can I copy/paste the config.ini.php from a different installation and modify it by hand, or do other files also get changed during the setup-process?

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@mattab @Joseph310 @Findus23