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No reports generated for 1 site #13006

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kaplun opened this issue May 29, 2018 · 4 comments
Closed

No reports generated for 1 site #13006

kaplun opened this issue May 29, 2018 · 4 comments
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answered For when a question was asked and we referred to forum or answered it.

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@kaplun
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kaplun commented May 29, 2018 •
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Hi! I am running import_logs.py in a pipe to continuously import extended Apache logs from 2 websited. One is lighter (1 event/second on average), the second one is more used (200 events/second).

I run core:archive cronjob every hour.

Now: reports do appear for the lighter site, while they do not appear for the heavier one (unless I force by hand core:archive.

I haven't found any particular errors in the log, but I am open to suggestions on how to debug this.
@mattab
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mattab commented May 31, 2018 •
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Makes sense that you need to run core:archive to get reports to show up.
for a large site, it won' work to "browser trigger archiving" so you'll need to setup the cron. Please check: https://matomo.org/docs/setup-auto-archiving/

@mattab mattab closed this as completed May 31, 2018
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label May 31, 2018
@kaplun
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kaplun commented May 31, 2018

I am using the core:archive. The issue seems to be that the job is so long that it doesn't finish within one hour.
Also it leads to all sorts of memory issues with the DB. I guess this is the reason why it was been killed.

@mattab
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mattab commented May 31, 2018

@kaplun I understand. We could help you make it work great (we do this for our customers of our on-premises support subscription, see: https://matomo.org/support/ ). Otherwise as a quick workaround, try running the core:archive less often

@kaplun
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kaplun commented May 31, 2018

Sorry to abuse this ticket: I was wondering: if I rotate my logs after 7 days (to keep DB fit), will it still be possible to have monthly and yearly reports?

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