I have an installation with most recent matomo 3.5.0 and have the issue that scheduled reports aren't working. The reason for that is, that the from: header is incorrect and differs from the correct one which is used when I use the manual report.
The setup is with a postfix at an AWS instance.
I have some output (modified to hide internal infos)
The scheduled report which doesn't work:
May 7 06:01:12 aws-matomo postfix/smtp: 1234567890: email@example.com, relay=relay.example.de[22.214.171.124]:25, delay=0.97, delays=0.03/0/0.93/0.01, dsn=5.0.0, status=bounced (host relay.example.de[126.96.36.199] said: 553 #5.1.8 Domain of sender address <root@ip-172-XX-XX-XX.eu-central-1.compute.internal> does not exist (in reply to MAIL FROM command))
May 7 06:01:12 aws-matomo postfix/cleanup: 1234567890: message-id=<firstname.lastname@example.org>
May 7 06:01:12 aws-matomo postfix/bounce: 1234567890: sender non-delivery notification: 2234B7DB7B
May 7 06:01:12 aws-matomo postfix/qmgr: 1234567890: from=<>, size=2861, nrcpt=1 (queue active)
May 7 06:01:12 aws-matomo postfix/qmgr: 1234567890: removed
Hier das manuelle:
May 7 14:49:42 aws-matomo postfix/cleanup: 1234567890: message-id=<email@example.com>
May 7 14:49:42 aws-matomo postfix/qmgr: 1234567890: firstname.lastname@example.org, size=1008477, nrcpt=1 (queue active)
May 7 14:49:42 aws-matomo postfix/smtp: 1234567890: email@example.com, relay=relay.example.de[188.8.131.52]:25, delay=0.92, delays=0.02/0/0.51/0.39, dsn=2.0.0, status=sent (250 ok: Message 1234567890 accepted)
May 7 14:49:42 aws-matomo postfix/qmgr: 1234567890: removed
As you can see the relevant diff is the from= part.
I already tried to use noreply_email_address = "firstname.lastname@example.org" but didn't change anything. So I'm uncertain why the scheduled report doesn't use the same from Header as the manual one. Thanks!
Still the same with 3.5.1
Isn't this a configuration issue rather than Matomo issue, or is something making you think it's an issue in Matomo?
Could be, but then I would encourage to improve the documentation for the automatic reports :) I have another update, when I use the direct SMTP settings it also works for the automatic ones. So this is a "workaround" which is quite ok. But would still be interesting to see why the manual report works without the dedicated smtp settings and the automatic report doesn't. I would expect that both use the same source to gather the informations needed.
It's now documented in: https://matomo.org/faq/troubleshooting/faq_34856/
Assuming this is enough and we don't need to do more?