Matomo Issue #12516 - mentioning visit numbers

@henkvdbeukel opened this Issue on January 28th 2018

I am used to seeing the number of times repeating visitors (bezoekers)have visited the site.
Now I saw a visitor (IP 94.212.94.39) who visted my site 4 times, but no number of visits (bezoeken) was mentioned.
Is that correct or a bug?

@Findus23 commented on January 29th 2018 Member

@henkvdbeukel
I am not sure those are the correct images...

@henkvdbeukel commented on January 29th 2018

No Lukas, I doubted that already. I probably misunderstood how to add attachments. But here that are.

Kind regards, Henk

Henk W. Van den Beukel
Markiezaat 35, 5262 RA VUGHT
Tel 073 - 6563380 GSM 06 - 21 5111 21
Mail henkvdbeukel@olyphant.nl
Website www.lugtigheid.org

Op 29 jan. 2018, om 08:45 heeft Lukas Winkler <notifications@github.com> het volgende geschreven:

@henkvdbeukel https://github.com/henkvdbeukel
I am not sure those are the correct images...

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@tsteur commented on January 29th 2018 Member

@henkvdbeukel There are still no images. Where are you looking for those numbers?

@henkvdbeukel commented on January 29th 2018

I don’t understand why Thomas. In my 2nd mail yesterday the pictures were visible.

I now made a new attachment in pdf in which I try to explain again.

In the left column I show the 4 visits (=bezoeken) yesterday (28/1) of 94.212.94.39, which weren’t numbered/counted yesterday.

Today I saw (see right above) still one visit of 28/1 at 22:19:14 and also a visit today (29/1) of the same IP address.
However, now it is counted as a 5th visit and previous ones in the past, but the 4 visits of yesterday are not mentioned/counted at all?!?

Is that correct or a bug or do I interpret these facts wrong?

Regards, Henk

Henk W. Van den Beukel
Markiezaat 35, 5262 RA VUGHT
Tel 073 - 6563380 GSM 06 - 21 5111 21
Mail henkvdbeukel@olyphant.nl
Website www.lugtigheid.org

Op 29 jan. 2018, om 19:55 heeft Thomas Steur <notifications@github.com> het volgende geschreven:

@henkvdbeukel https://github.com/henkvdbeukel There are still no images. Where are you looking for those numbers?

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@Findus23 commented on January 30th 2018 Member

Hi, github doesn’t allow attachments via email.
You’ll need to go to the website (https://github.com/matomo-org/matomo/issues/12516) and uploadthe Images via the button in the textbox.

@henkvdbeukel commented on January 30th 2018

. . . i hope this worked
Number of visits.pptx

@Findus23 commented on January 30th 2018 Member

Your Powerpoint as an image:
number of visits

@tsteur commented on January 30th 2018 Member

It seems like it created a different visitor for that day. There could be valid reasons for this such as the user used a different Mac for that day or the user activated a browser plugin just for one day or so.

Can you find the visitor on Jan 28th for this IP? Maybe this helps to find out why it used a different visitor for that day.

BTW: It would be good to maybe hide the IPs in images?

@henkvdbeukel commented on January 30th 2018

Unfortunately I don’t know who that visitor was Thomas.
I would, by the way, very much like it if it technically would become possible some time to know which persons are behind those IP-addresses allowing to contact them

Sorry, I didn’t realise those IP-addresses might be publicly visible. Or is that not the case, and is it only within your Help-team?

Kind regards, Henk

Henk W. Van den Beukel
Markiezaat 35, 5262 RA VUGHT
Tel 073 - 6563380 GSM 06 - 21 5111 21
Mail henkvdbeukel@olyphant.nl
Website www.lugtigheid.org

Op 30 jan. 2018, om 19:49 heeft Thomas Steur <notifications@github.com> het volgende geschreven:

It seems like it created a different visitor for that day. There could be valid reasons for this such as the user used a different Mac for that day or the user activated a browser plugin just for one day or so.

Can you find the visitor on Jan 28th for this IP? Maybe this helps to find out why it used a different visitor for that day.

BTW: It would be good to maybe hide the IPs in images?

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@henkvdbeukel commented on January 30th 2018

. . . strange!
Today that same visitor visited the site 2 times at 19:46:43 and 20:24:38 and while the visit number was yesterday #7 it showed now #6 (?!?)
How is that possible?

Henk

Henk W. Van den Beukel
Markiezaat 35, 5262 RA VUGHT
Tel 073 - 6563380 GSM 06 - 21 5111 21
Mail henkvdbeukel@olyphant.nl
Website www.lugtigheid.org

Op 30 jan. 2018, om 23:23 heeft Henk van den Beukel <henkvdbeukel@olyphant.nl> het volgende geschreven:

Unfortunately I don’t know who that visitor was Thomas.
I would, by the way, very much like it if it technically would become possible some time to know which persons are behind those IP-addresses allowing to contact them

Sorry, I didn’t realise those IP-addresses might be publicly visible. Or is that not the case, and is it only within your Help-team?

Kind regards, Henk

Henk W. Van den Beukel
Markiezaat 35, 5262 RA VUGHT
Tel 073 - 6563380 GSM 06 - 21 5111 21
Mail henkvdbeukel@olyphant.nl <mailto:henkvdbeukel@olyphant.nl>
Website www.lugtigheid.org http://www.lugtigheid.org/

Op 30 jan. 2018, om 19:49 heeft Thomas Steur <notifications@github.com <mailto:notifications@github.com>> het volgende geschreven:

It seems like it created a different visitor for that day. There could be valid reasons for this such as the user used a different Mac for that day or the user activated a browser plugin just for one day or so.

Can you find the visitor on Jan 28th for this IP? Maybe this helps to find out why it used a different visitor for that day.

BTW: It would be good to maybe hide the IPs in images?

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@sgiehl commented on November 9th 2022 Member

As this issue is already over 4 years old and there has been no more activity, I'll close it now.
@henkvdbeukel If you are still having problems with that, maybe try to get some help on our forum at https://forum.matomo.org

This Issue was closed on November 9th 2022

mentioning visit numbers #12516