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Piwik (Matomo) isn't working anymore after Updating to 3.3.0 #12498

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kantel opened this issue Jan 23, 2018 · 6 comments
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Piwik (Matomo) isn't working anymore after Updating to 3.3.0 #12498

kantel opened this issue Jan 23, 2018 · 6 comments
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answered For when a question was asked and we referred to forum or answered it. Bug For errors / faults / flaws / inconsistencies etc.

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@kantel
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kantel commented Jan 23, 2018 •
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(Sorry, I can't write in English): Nachdem ich mein Piwik auf 3.3.0 aktualisiert habe, hat es sämtliche Daten verloren und nimmt auch keine neuen an. Der Browser zeigt mir das untenstehende Bild an und das Admin-Interface folgende Fehlermeldung:

Entry "Piwik\Plugins\Installation\Widgets\GetSystemCheck" cannot be resolved: Entry "Piwik\Plugins\Diagnostics\DiagnosticService" cannot be resolved: Parameter $mandatoryDiagnostics of __construct() has no value defined or guessableFull definition:Object ( class = Piwik\Plugins\Diagnostics\DiagnosticService scope = singleton lazy = false __construct( $mandatoryDiagnostics = #UNDEFINED# $optionalDiagnostics = #UNDEFINED# $disabledDiagnostics = #UNDEFINED# ))Full definition:Object ( class = Piwik\Plugins\Installation\Widgets\GetSystemCheck scope = singleton lazy = false __construct( $diagnosticService = get(Piwik\Plugins\Diagnostics\DiagnosticService) ))

Gehostet wird mein Piwik auf gemietetem Webspace bei Strato (ich weiß daher nichts über die Serverkonfiguration).

matomo-leer
@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Jan 23, 2018
@mattab mattab modified the milestone: 3.3.1 Jan 23, 2018
@Findus23
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There are also few people with the same or a similar issue on the forum:
https://forum.matomo.org/t/trouble-with-check-system-entry-piwik-plugins-diagnostics-diagnosticservice-cannot-be-resolved/15594

@tsteur
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tsteur commented Jan 23, 2018

The forum posts refer to Piwik 2.X

I wonder if this is related to an odd PHP version.

@kantel kannst du in Erfahrung bringen, um welche PHP version es sich hier handelt?

@kantel
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kantel commented Jan 24, 2018 via email •
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@tsteur
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tsteur commented Jan 24, 2018

Möglicherweise ist das Diagnostics plugin deaktiviert. Es könnte aber auch ein anderes Problem sein. Ist es möglich Zugriff auf die Server-Dateien und sich in die Matomo UI einzuloggen? Das wäre hilfreich. Falls ja, kannst du bitte eine email an hello at matomo.org senden?

It might be related to a disabled Diagnostics plugin but not sure if this would cause the tracking to stop. Might be something else. Ideally we can debug the server / Matomo installation to see what broke it.

@mattab
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mattab commented Sep 4, 2018

Does anyone still experience this issue with Matomo 3.6.0 or newer? please leave a comment

@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Aug 9, 2019
@mattab
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mattab commented Aug 9, 2019

Thanks for contributing to this issue. As it has been a few months since the last activity and we believe this is likely not an issue anymore, we will now close this. If that's not the case, please do feel free to either reopen this issue or open a new one. We will gladly take a look again!

@mattab mattab closed this as completed Aug 9, 2019
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@tsteur @mattab @kantel @Findus23