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Page Overlay doesn't work with www.* #12418

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hpeter2 opened this issue Jan 10, 2018 · 2 comments
Open

Page Overlay doesn't work with www.* #12418

hpeter2 opened this issue Jan 10, 2018 · 2 comments
Labels
Bug For errors / faults / flaws / inconsistencies etc. c: Data Integrity & Accuracy c: Tracking For issues related to getting tracking data into Matomo. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Help wanted Beginner friendly issues or issues where we'd highly appreciate community's help and involvement.
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Priority Backlog ...

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@hpeter2
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hpeter2 commented Jan 10, 2018

Hi,
the Page Overlay function doesn't work on pages starting with www, if the www-Versions aren't explicitly added as second URL entry for any Website. It just shows the following message:

You are attempting to open Page Overlay for the URL "http://www.website.com/".
None of the domains from the Piwik settings matches the link.
You can add the domain as an additional URL in the settings.

The function can't find the above mentioned page because the URL version containing www isn't added for any Website, as it is not needed according to the following note on the Sites Manager:

It is recommended, but not required, to specify the various URLs, one per line, that your visitors use to access this website. Alias URLs for a website will not appear in the Referrers > Websites report. Note that it is not necessary to specify the URLs with and without 'www' as Piwik automatically considers both.

The Page Overlay function should follow this rule and also consider Websites containing the URL without www.
@mattab mattab added the c: Usability For issues that let users achieve a defined goal more effectively or efficiently. label Feb 13, 2020
@mattab mattab added this to the Priority Backlog (Help wanted) milestone Feb 13, 2020
@mattab mattab added the Help wanted Beginner friendly issues or issues where we'd highly appreciate community's help and involvement. label Feb 13, 2020
@utrautmann
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The same problem happens with my customer.
The customer tracks various subdomains and the www-domain (www.mydomain.com, sub1.mydomain.com, sub2.mydomain etc.) with one Matomo-Website.
The customer did not enter every single domain as an alias, but has only stored "mydomain.com".

The result is that the page overlay does not work with the above error message.

@jstsch
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jstsch commented Feb 8, 2021

Encountered this too. The workaround is to simply add the www. aliases in the settings panel, even though it's explicitly stated it's not required.

@utrautmann utrautmann mentioned this issue Mar 3, 2021
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@mattab mattab added c: Tracking For issues related to getting tracking data into Matomo. c: Data Integrity & Accuracy Bug For errors / faults / flaws / inconsistencies etc. labels Dec 10, 2023
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Bug For errors / faults / flaws / inconsistencies etc. c: Data Integrity & Accuracy c: Tracking For issues related to getting tracking data into Matomo. c: Usability For issues that let users achieve a defined goal more effectively or efficiently. Help wanted Beginner friendly issues or issues where we'd highly appreciate community's help and involvement.
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@mattab @jstsch @utrautmann @hpeter2