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Manage Websites Blank #12142

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uxbod opened this issue Oct 3, 2017 · 7 comments
Closed

Manage Websites Blank #12142

uxbod opened this issue Oct 3, 2017 · 7 comments
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worksforme The issue cannot be reproduced and things work as intended.

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@uxbod
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uxbod commented Oct 3, 2017

Have upgraded to the latest Piwik release:

Piwik version: 3.1.1
MySQL version: 5.5.5
PHP version: 7.1.9

but when I visit the manage websites page it shows zero sites even though 13 are available. I have checked the NGINX error log on the server and it is showing:

2017/10/03 16:10:19 [alert] 7641#0: worker process 7676 exited on signal 6
terminate called after throwing an instance of 'std::out_of_range'
what(): basic_string::basic_string

If I inspect the page I see an empty response from:

plugins/SitesManager/templates/sites-list/site-fields.html?cb=f16815f1c3671d2ccb5c11e010fdfe23 net::ERR_EMPTY_RESPONSE

@mattab
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mattab commented Oct 16, 2017

Hi there,

It's hard to say, but maybe a bug in PHP or so? Could you try another PHP version maybe?

@mneudert
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I don't think this has anything to do with PHP. The error hints at std::out_of_range and that is some C++ stuff so probably something on the NGINX side.

Can you check if you have a module like ngx_pagespeed active? If so, could you check if deactivating it solves your problem?

@sgiehl
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sgiehl commented Oct 31, 2017

@uxbod any feedback on this

@sgiehl sgiehl added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Oct 31, 2017
@uxbod
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uxbod commented Nov 1, 2017

Apologies have been on vacation. Indeed ngx_pagespeed is installed but I have switched it off for the Piwik site :( Have even tried disabling it across all sites to no avail.

@mneudert
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mneudert commented Nov 7, 2017

That seems odd.

Can you give me some more details about your nginx version and plugins you are using? Like the output of nginx -V and a list of dynamic modules (if any).

@uxbod
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uxbod commented Nov 7, 2017 via email

@sgiehl
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sgiehl commented Oct 9, 2023

Closing as there hadn't been any further related reports in the last years. Assuming this doesn't seem to be a problem anymore.

@sgiehl sgiehl closed this as not planned Won't fix, can't repro, duplicate, stale Oct 9, 2023
@sgiehl sgiehl added worksforme The issue cannot be reproduced and things work as intended. and removed Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. labels Oct 9, 2023
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Labels
worksforme The issue cannot be reproduced and things work as intended.
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