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Cannot login to Piwik no matter what I do. Password reset not working either #12026

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nicktrout opened this issue Sep 11, 2017 · 2 comments
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Cannot login to Piwik no matter what I do. Password reset not working either #12026

nicktrout opened this issue Sep 11, 2017 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@nicktrout
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I have been unable to login to my piwik for several days. Tried the password reset link several times but it still says invalid username/password. I can see the login and hashed pw in DB via phpmyadmin. I have tried to manually reset the pw there using:
php -r 'echo password_hash(md5("changeMe"), PASSWORD_DEFAULT) . "\n";'
then updating the relevant record in the users table.
I am at my wits end with this. I haven't upgraded or updated anything. One minute it was working and now it refuses to let me in. What can I do?
@Dozecloud-llc
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You could try removing it and do a reinstall of piwik

@nicktrout
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Got it figured out--thanks! I (re)installed to 3.1.0. Now I can log in.

@Findus23 Findus23 added the answered For when a question was asked and we referred to forum or answered it. label Sep 11, 2017
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@Findus23 @nicktrout