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no displaying tracking code after update #11758

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maw2be opened this issue Jun 1, 2017 · 8 comments
Closed

no displaying tracking code after update #11758

maw2be opened this issue Jun 1, 2017 · 8 comments
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Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. worksforme The issue cannot be reproduced and things work as intended.

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@maw2be
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maw2be commented Jun 1, 2017

I have update Piwik to 3.0.4. After update on settings/tracking code I see only grey box with no tracking code. I add another website and still the same. Is this some bug or something wrong with my installation?

@Findus23
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Findus23 commented Jun 1, 2017

Is there an error in the javascript console? Maybe an adblocker is interfering.

@maw2be
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maw2be commented Jun 1, 2017

In console I get
/analytics/index.php?date=yesterday&format=json&idSite=1&method=SitesManager.getJavascriptTag&module=API&period=day Failed to load resource: the server responded with a status of 500 ()

I'm not using adblocker at this computer, also I have check another computer and the same.

@Findus23
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Findus23 commented Jun 1, 2017

Hm, 500 means the error is on the server, so can you please also check your php error log?

@maw2be
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maw2be commented Jun 1, 2017

This is my log, for me looks ok (hmm)
rminfo.arleseytownfc.co.uk-ssl_log-Jun-2017.txt

@Findus23
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Findus23 commented Jun 1, 2017

This looks like the access.log of your webserver. As the error (probably) occurs in piwik, we'll need the php errors, which are either in the error.log of your webserver or in a seperate php log file

@mattab
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mattab commented Jun 21, 2017

@maw2be Do you have an error in your error log?

@sgiehl sgiehl added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Sep 10, 2017
@sgiehl
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sgiehl commented Sep 27, 2017

@maw2be We are not able to reproduce this. If you still can reproduce that problem and you are able to provide some details on the error that is shown in the php error log, please provide us this information and we will try to help fixing it. Otherwise we will close this issue soon.

@sgiehl sgiehl added the worksforme The issue cannot be reproduced and things work as intended. label Oct 31, 2017
@sgiehl
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sgiehl commented Oct 31, 2017

Closing now. If anyone experiences a similar problem please open a new issue

@sgiehl sgiehl closed this as completed Oct 31, 2017
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Labels
Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. worksforme The issue cannot be reproduced and things work as intended.
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