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enableHeartBeatTimer not reliably running #11614

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poblabs opened this issue Apr 13, 2017 · 2 comments
Closed

enableHeartBeatTimer not reliably running #11614

poblabs opened this issue Apr 13, 2017 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@poblabs
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poblabs commented Apr 13, 2017 •
edited

I have the enableHeartBeatTimer setting enabled on my site, https://tornadochannel.com and I notice that it doesn't reliably run on every reload. I had a lot of visitors tonight based on the nginx server log, but Piwik saw only a fraction of that. I have Piwik on 11 sites, and this one seems to be giving me some trouble with accurate analytics.

I'm calling it with:

jQuery(document).ready(function() {
    _paq.push(["enableHeartBeatTimer", 15]); // Ping request for Piwik to get more accurate "Time on Page" metrics. Default 15s
    //_paq.push(["enableHeartBeatTimer", 30]); // Ping request for Piwik to get more accurate "Time on Page" metrics. Default 15s, we set to 30s
});

I know 15 is default, but I added it there because I'm not seeing reliable ping happening in Chrome dev tools Network tab.

Some page loads will have the ?ping=1&idsite=11 in the Chrome Network tab, and other page loads won't run it at all.

Anything I can check into?

Piwik version: 3.0.3
MySQL version: 5.5.52
PHP version: 5.6.30
@poblabs
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poblabs commented Apr 16, 2017 •
edited

Update: I've moved the _paq.push(['enableHeartBeatTimer']); into the <script> tag in my header (as opposed to my external js app) to see if this helps. Still too early to tell, but wanted to update this issue with latest info

@poblabs
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poblabs commented Apr 24, 2017

I understand now that AJAX calls are to be tracked as pageviews, and to use the pageview javascript call on each load.

@poblabs poblabs closed this as completed Apr 24, 2017
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label May 16, 2017
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@mattab @poblabs