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setUserID: Users are being counted 3 times Visitor Id is taking precedence over User Id #11593

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bflanagan78 opened this issue Apr 5, 2017 · 2 comments
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setUserID: Users are being counted 3 times Visitor Id is taking precedence over User Id #11593

bflanagan78 opened this issue Apr 5, 2017 · 2 comments
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answered For when a question was asked and we referred to forum or answered it.

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@bflanagan78
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Hi,

We recently migrated to AWS and in both of our instances of Piwik 2.16.5 production and 3.0.2 staging we are now seeing User Ids being counted as 3 unique visitors. We are running PHP 7.x and MySQL 5.7

setUserId is being used, however the Visitor Id is still taking precedence over the User Id. A single user (one unique User Id) is being counted three separate times because the visitor id has changed three times. Every time the visitor id changes, that user is being counted as a new user. A segment for a particular User Id will return a single user, but will be counted as three unique visitors.

any thoughts, Thanks
@bflanagan78
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Clarification, we are tracking over 100+ sites and each site Piwik assigns a different Visitor ID for the same User ID. We did not see this issue with Piwik 2.11. Is there a user table per site and/or overall global table? Will we need to wait for the resolution of #11411 or should we try tracking multiple domain names as discussed in the thread below?

Tracking multiple domain names in the same website documentation matomo-org/developer-documentation@70a72f3

Thanks.

@mattab
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mattab commented May 8, 2017

Hi @bflanagan78
Could you please create a new issue and paste there a small HTML code that can be used to reproduce a problem, as well as "We got XYZ but expected ABC". Thanks

@mattab mattab closed this as completed May 8, 2017
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label May 8, 2017
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