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MediaAnalytics plugin breaks unique visitors metric in Piwik 2.x #11486

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toebu opened this issue Mar 14, 2017 · 4 comments
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MediaAnalytics plugin breaks unique visitors metric in Piwik 2.x #11486

toebu opened this issue Mar 14, 2017 · 4 comments
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@tsteur
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not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.
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3.0.3

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@toebu
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toebu commented Mar 14, 2017

After installing and enabling the MediaAnalytics plugin in Piwik 2.17.1, the "unique visitors" metric in the Visitors -> Overview report is broken (displayed as 0 for all time periods).
screenshot_20170314_142126

When exporting the data, one can see that the "nb_uniq_visitors" metric is missing:

{
    "nb_visits": 52119,
    "nb_users": 0,
    "nb_actions": 326033,
    "max_actions": 861,
    "bounce_count": 18823,
    "sum_visit_length": 21383646,
    "nb_visits_returning": 42279,
    "nb_actions_returning": 281998,
    "nb_uniq_visitors_returning": 17184,
    "nb_users_returning": 0,
    "max_actions_returning": 861,
    "bounce_rate_returning": "35%",
    "nb_actions_per_visit_returning": 6.7,
    "avg_time_on_site_returning": "00:07:37",
    "nb_plays": 0,
    "nb_unique_visitors_plays": 0,
    "nb_impressions": 0,
    "nb_unique_visitors_impressions": 0,
    "nb_finishes": 0,
    "sum_total_time_watched": 0,
    "sum_total_audio_plays": 0,
    "sum_total_audio_impressions": 0,
    "sum_total_video_plays": 0,
    "sum_total_video_impressions": 0,
    "nb_conversions": 0,
    "nb_visits_converted": 0,
    "revenue": 0,
    "conversion_rate": "0%",
    "nb_conversions_new_visit": 0,
    "nb_visits_converted_new_visit": 0,
    "revenue_new_visit": 0,
    "conversion_rate_new_visit": "0%",
    "nb_conversions_returning_visit": 0,
    "nb_visits_converted_returning_visit": 0,
    "revenue_returning_visit": 0,
    "conversion_rate_returning_visit": "0%",
    "nb_pageviews": 126128,
    "nb_uniq_pageviews": 80429,
    "nb_downloads": 1536,
    "nb_uniq_downloads": 1409,
    "nb_outlinks": 4630,
    "nb_uniq_outlinks": 4007,
    "nb_searches": 133877,
    "nb_keywords": 500,
    "nb_hits_with_time_generation": 60853,
    "avg_time_generation": "0.38s",
    "bounce_rate": "36%",
    "nb_actions_per_visit": 6.3,
    "avg_time_on_site": "00:06:50",
    "play_rate": "0%",
    "finish_rate": "0%",
    "impression_rate": "0%"
}

When disabling the plugin, the report displays correctly again and the data looks like this:

{
    "nb_uniq_visitors": 24971,
    "nb_visits": 52119,
    "nb_users": 0,
    "nb_actions": 326033,
    "max_actions": 861,
    "bounce_count": 18823,
    "sum_visit_length": 21383646,
    "nb_visits_returning": 42279,
    "nb_actions_returning": 281998,
    "nb_uniq_visitors_returning": 17184,
    "nb_users_returning": 0,
    "max_actions_returning": 861,
    "bounce_rate_returning": "35%",
    "nb_actions_per_visit_returning": 6.7,
    "avg_time_on_site_returning": "00:07:37",
    "nb_conversions": 0,
    "nb_visits_converted": 0,
    "revenue": 0,
    "conversion_rate": "0%",
    "nb_conversions_new_visit": 0,
    "nb_visits_converted_new_visit": 0,
    "revenue_new_visit": 0,
    "conversion_rate_new_visit": "0%",
    "nb_conversions_returning_visit": 0,
    "nb_visits_converted_returning_visit": 0,
    "revenue_returning_visit": 0,
    "conversion_rate_returning_visit": "0%",
    "nb_pageviews": 126128,
    "nb_uniq_pageviews": 80429,
    "nb_downloads": 1536,
    "nb_uniq_downloads": 1409,
    "nb_outlinks": 4630,
    "nb_uniq_outlinks": 4007,
    "nb_searches": 133877,
    "nb_keywords": 500,
    "nb_hits_with_time_generation": 60853,
    "avg_time_generation": "0.38s",
    "bounce_rate": "36%",
    "nb_actions_per_visit": 6.3,
    "avg_time_on_site": "00:06:50"
}
@mattab mattab added this to the 3.0.3 milestone Mar 14, 2017
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mattab commented Mar 14, 2017

Thanks for the report @toebu - the bug also occurs on Piwik 3 and we will take a look.

@tsteur tsteur self-assigned this Mar 14, 2017
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tsteur commented Mar 14, 2017

Issue is fixed and we'll release new version soon

@tsteur tsteur closed this as completed Mar 14, 2017
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tsteur commented Mar 14, 2017

Thanks for reporting @toebu

@toebu
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toebu commented Mar 15, 2017

And thank you for the super quick fix!

@mattab mattab added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Apr 3, 2017
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