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No JavaScript-Tracking-Code #11364

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cleicht opened this issue Feb 20, 2017 · 7 comments
Closed

No JavaScript-Tracking-Code #11364

cleicht opened this issue Feb 20, 2017 · 7 comments
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answered For when a question was asked and we referred to forum or answered it. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
Milestone
3.0.3

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@cleicht
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cleicht commented Feb 20, 2017

In the actual Piwik 3.0.2-b4 no JavaScript-Tracking-Code will be shown in Administration Website Tracking Code. The Image altenative is ok.
@mattab
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mattab commented Feb 20, 2017

Hi @cleicht
Thanks for the report!

Do you see any error in the browser console?
Could you post a screenshot?

@cleicht
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cleicht commented Feb 20, 2017 via email

@mattab
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mattab commented Feb 20, 2017

Can you try to delete your browser cache and try again?

@mattab mattab added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Feb 20, 2017
@mattab mattab added this to the 3.0.2 milestone Feb 20, 2017
@cleicht
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cleicht commented Feb 20, 2017 via email

@mattab
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mattab commented Feb 20, 2017

Could you please email us Piwik URL and some user with admin access to http://piwik.org/contact/ with a link to this ticket? we will investigate and try to fix this issue. thanks

@mattab mattab modified the milestones: 3.0.2, 3.0.3 Feb 21, 2017
@cleicht
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cleicht commented Feb 21, 2017

i have send it with the Contact Form

@mattab
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mattab commented Feb 28, 2017

Hi @cleicht

Getting error: "Class 'Piwik\Plugin\Settings' not found" in the HTTP response for the JS tracker code. I think this error is caused by some third party plugin you use. So we suggest to disable your third party plugins (any plugin not made by "Piwik" or "InnoCraft") until you find which plugin caused this issue. Then you can re-enable any plugin that were not problematic

@mattab mattab closed this as completed Feb 28, 2017
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Feb 28, 2017
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answered For when a question was asked and we referred to forum or answered it. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.
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Milestone
3.0.3
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