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Manage Plugins -> Activate any plug-in makes tab in Chrome hang #11191

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bluikko opened this issue Jan 14, 2017 · 5 comments
Closed

Manage Plugins -> Activate any plug-in makes tab in Chrome hang #11191

bluikko opened this issue Jan 14, 2017 · 5 comments
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answered For when a question was asked and we referred to forum or answered it. Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users.

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@bluikko
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bluikko commented Jan 14, 2017

After updating Piwik to 3.0.0. Go to Manage Plugins, and "Activate" any plug-in makes Chrome tab hang/freeze. After clicking "Activate", Chrome loads for a while and after page loading complete, the tab hangs. Cannot scroll, if switching to another tab & back, the tab is empty. Basically can only reload the tab and it works again (shows the Manage Plugins page).

Numerous problems in Piwik update to 3.0.0, this happened immediately after update (including after manually deleting some files that were "leftovers" from some old version and caused piles of errors). It still happens after a clean re-installation of Piwik.

@mattab
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mattab commented Feb 18, 2017

Hi @bluikko
Thanks for the report. So far we cannot reproduce. Do you find any error in your web server error log file?

@mattab mattab added the Waiting for user feedback Indicates the Matomo team is waiting for feedback from the author or other users. label Feb 18, 2017
@bluikko
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bluikko commented Feb 18, 2017

No errors. Seemed to be one of the multiple problems with this update, and completely client-side. Clearing browser cache fixed the issue.

@mattab
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mattab commented Feb 20, 2017

Would you please send us temporary, super user access to your Piwik? please let us know at matt@piwik org or via http://piwik.org/contact/

@mattab mattab added this to the Priority Backlog (Help wanted) milestone Feb 20, 2017
@CheweyZ
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CheweyZ commented Mar 8, 2017

This is something that I can recreate in chromium 55.0.2883.87 64bit running on ubuntu looking at the network tab it gets stuck on pending for about 30seconds+ then hangs and clearing the cache helped a little bit but still hung for a while

@mattab
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mattab commented Jun 12, 2020

Thanks for contributing to this issue. As it has been a few months since the last activity and we believe this is likely not an issue anymore, we will now close this. If that's not the case, please do feel free to either reopen this issue or open a new one. We will gladly take a look again!

@mattab mattab closed this as completed Jun 12, 2020
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Jun 12, 2020
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