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Unique Visitors missing in Referrer breakdowns when using period other than daily #11179

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caistleitner opened this issue Jan 11, 2017 · 6 comments
Closed

Unique Visitors missing in Referrer breakdowns when using period other than daily #11179

caistleitner opened this issue Jan 11, 2017 · 6 comments
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answered For when a question was asked and we referred to forum or answered it. Bug For errors / faults / flaws / inconsistencies etc.
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@caistleitner
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In Referrers breakdowns, Unique Visitors column is not available for anything but "daily" periods.

We're on Piwik 2.17.1, and we have enabled UV processing for all periods following Faq#113 by using

[General]
enable_processing_unique_visitors_day = 1
enable_processing_unique_visitors_week = 1
enable_processing_unique_visitors_month = 1
enable_processing_unique_visitors_year = 1
enable_processing_unique_visitors_range = 1

We re-generated archived reports, but on the tables on the "Referrers"/"All Referrers" page, the "Unique Visitors" column is only shown for daily periods.

What we're seeing can also be seen on demo.piwiki.org:

When navigating to (period parameter is "daily"):

http://demo.piwik.org/index.php?module=CoreHome&action=index&idSite=3&period=day&date=yesterday#?idSite=3&period=day&date=yesterday&category=Referrers_Referrers&subcategory=Referrers_WidgetGetAll

The third column in both the "Referrer Types" and "Referrers" tables is "Unique Visitors". So the numbers we're looking for are available for daily periods.

But when changing the period to weekly, the "Unique Visitors" column disappears. E.g.:

http://demo.piwik.org/index.php?module=CoreHome&action=index&idSite=3&period=day&date=yesterday#?idSite=3&period=week&date=2017-01-09&category=Referrers_Referrers&subcategory=Referrers_WidgetGetAll

On that page, the "Referrer Types" and "Referrers" tables are missing the "Unique Visitors" column.

Is there a way to get the "Unique Visitors" column also for other-than-daily periods per referrer?

Forum discussion suggested to file this issue here at github.
@CheweyZ CheweyZ mentioned this issue Jan 21, 2017
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@mattab
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mattab commented Jan 22, 2017

Hi @caistleitner
Thanks for the report. Could you please try this small patch here: https://github.com/piwik/piwik/pull/11240/files

and report if the issue is fully fixed for you?

@mattab mattab modified the milestone: 3.0.2 Jan 22, 2017
@caistleitner
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Unfortunately, the patch does not address the issue.

The patch is for the Evolution graph in the “Referrers”/“Overview” page.
And the patch only adds the possibility to select "Unique Visitors" and "Users" for "Metrics to plot" in the Evolution graph for periods other than daily. But when selecting for example “Unique Visitors” (for periods other than daily) the plotted graph is a flat line at zero.
(The selected web page has >0 UVs and I had regenerated reports of course)

So the patch adds non-working selection possibilities.
And the patch is for a different page (The patch is for "Referrers"/"Overview", but the issue calls for "Referrers"/"All Referrers").

@halfnibble
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I am having a related issue. I'm on 3.0.1. I modified my config to enable unique_visitors processing for all report types. And I even applied the fix suggested by @mattab.

I am trying to get unique visitors by year using 'VisitsSummary.get'.

The funny thing is, it returns nb_uniq_visitors for 2016 and 2017, but sets 2014 and 2015 to 0.

However, if I go with a monthly report, I can see nb_uniq_visitors for both 2014 and 2015. So something very strange is going on.

@caistleitner caistleitner mentioned this issue Jan 23, 2017
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@caistleitner
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@halfnibble: It seems your problem is different from the one describen in this issue, as you are using the VisitsSummary.get API. However, as the API exposes numbers for 2017 and 2016, but not older years, deleting old reports (if you've still got the raw input data for them!) and have them regenerated in the next request may do the trick. This approach is mentioned in code comments, but is missing from Faq#113. See issue #11265.

@mattab
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mattab commented Feb 18, 2017

@halfnibble You need to force PIwik to invalidate your old data, I think. Please try this: https://piwik.org/faq/how-to/faq_155/

@mattab mattab added this to the Priority Backlog (Help wanted) milestone Feb 18, 2017
@mattab mattab added the Bug For errors / faults / flaws / inconsistencies etc. label Feb 18, 2017
@mattab
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mattab commented Dec 10, 2023

Thanks for contributing to this issue. As it has been a few months since the last activity and we believe this is likely not an issue anymore, we will now close this. If that's not the case, please do feel free to either reopen this issue or open a new one. We will gladly take a look again!

@mattab mattab closed this as not planned Won't fix, can't repro, duplicate, stale Dec 10, 2023
@sgiehl sgiehl added the answered For when a question was asked and we referred to forum or answered it. label Dec 11, 2023
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