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multiple idvisitors per single idvisit #11141

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heekyungyoon opened this issue Jan 4, 2017 · 1 comment
Closed

multiple idvisitors per single idvisit #11141

heekyungyoon opened this issue Jan 4, 2017 · 1 comment
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answered For when a question was asked and we referred to forum or answered it.

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@heekyungyoon
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I thought there should be only one idvisitor matched for single idvisit.

However, there are more than 10 cases where multiple idvisitors exist for single idvisit in log_link_visit_action table.

Idvisitor changed as soon as user signed up, so I checked if the idvisitor occured right after signed up existed before the event. But, it wasnt'. The idvisitor occued for the first time there.

Is it possible?
@mattab
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mattab commented Feb 20, 2017

Yes it's possible, when for example visitors delete cookies but the fingerprint will still match the same visit - and Piwik will keep the last idvisitor updated in the visit. Works as expected. Btw recently I wrote this FAQ to explain in more details how tracking works: http://piwik.org/faq/general/faq_21418/

@mattab mattab closed this as completed Feb 20, 2017
@mattab mattab added the answered For when a question was asked and we referred to forum or answered it. label Feb 20, 2017
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