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Users are converting but not retaining pre-conversion history in visitor log #11112

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beatelite opened this issue Dec 29, 2016 · 5 comments
Closed

Users are converting but not retaining pre-conversion history in visitor log #11112

beatelite opened this issue Dec 29, 2016 · 5 comments
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duplicate For issues that already existed in our issue tracker and were reported previously. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.
Milestone
4.0.0

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@beatelite
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beatelite commented Dec 29, 2016 •
edited

Summary: when a visitor triggers a signup goal, we register them and associate their userid to piwik for tracking.

However, all pre-goal-conversion visit history for that user is orphaned as an anonymous visitor, in that, it's not showing under the userid for that visitor when viewing the log or custom dimension reports. Piwik seems to attribute all pre-conversion history (including the conversion itself) to an anonymous visitor with the same IP and shows post-conversion history to the userId profile.

I swear piwik used to combine pre and post conversion history under one userID once the anonymous user signed in or registered. Is this a bug or as designed? What am I missing?

I am using 2.16.1
@beatelite beatelite changed the title Users are converting but not retaining pre-conversion history in log Users are converting but not retaining pre-conversion history in visitor log Dec 29, 2016
@mattab
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mattab commented Jan 2, 2017

Currently this is how User ID works (by design). However, as explained in #7691 (comment) amongst other, we may change the way User ID works in the future. Can't say yet as we are under discussion to maybe make several changes. We'll announce it in the issue tracker

@mattab mattab added this to the Priority Backlog (Help wanted) milestone Feb 20, 2017
@mattab mattab added the Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc. label Feb 20, 2017
@peachp
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peachp commented Jul 29, 2019

Would be great. It totally makes sense to me show visitor's pre-conversion / pre-login activity from all previous visits. And when they login from another device, the activity from this device should be also shown all under same User ID.

This feature is actually the most crucial for us to use Matomo.
I am considering to hack something together with Custom dimension and my own Cookies / JS / SQL views.

@tsteur
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tsteur commented Jul 29, 2019

I think this should be fixed with #14360

@mattab
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mattab commented Nov 2, 2019

Could you apply the change in #14360 and confirm whether this fixes the issue for you @beatelite @peachp ?

@tsteur tsteur modified the milestones: 3.13.0, 3.14.0 Nov 5, 2019
@mattab mattab modified the milestones: 3.14.0, 4.1.0 Nov 6, 2019
@mattab
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mattab commented Jan 23, 2020

Marking as fixed as this should be fixed now, please open a new issue if it's not fixed

@mattab mattab closed this as completed Jan 23, 2020
@mattab mattab added the duplicate For issues that already existed in our issue tracker and were reported previously. label Jan 23, 2020
@mattab mattab modified the milestones: 4.1.0, 4.0.0 Sep 9, 2020
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duplicate For issues that already existed in our issue tracker and were reported previously. Enhancement For new feature suggestions that enhance Matomo's capabilities or add a new report, new API etc.
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4.0.0
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@tsteur @mattab @beatelite @peachp