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graphs are not working after upgrade to 3.0 #11075

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HonkXL opened this issue Dec 24, 2016 · 6 comments
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graphs are not working after upgrade to 3.0 #11075

HonkXL opened this issue Dec 24, 2016 · 6 comments
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worksforme The issue cannot be reproduced and things work as intended.

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@HonkXL
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HonkXL commented Dec 24, 2016 •
edited

Since upgrading to Piwik 3.0.0 the graphs are no longer updating the displayed data. The old datas before the upgrade are still displayed, but no actual visits.
But the visits are tracked by Piwik!
Look to the screenshot: the graph says that I had no visitors the last 4 days, but below the text shows that I had visitors in the last 24 hours...

Maybe it matters: I use PHP 7.1, but it worked with Piwik 2 & PHP 7.1.

piwik-graph
@trollverk
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trollverk commented Dec 25, 2016 •
edited

Same here on PHP 5.6.28. And not only the visitor graphs are not working, even the ecommerce overview graphs display the same behaviour.

@HonkXL
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HonkXL commented Dec 25, 2016

OK, so it seems not to be the PHP version and not the ecommerce-plugin, because I don't use this.

@mattab
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mattab commented Dec 26, 2016

Question:

  • What is the value of "Archive reports when viewed from the browser" in Administration > General Settings?

  • If you run Piwik cron archiving does it output any error?

@tsteur tsteur mentioned this issue Dec 27, 2016
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@HonkXL
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HonkXL commented Dec 27, 2016

Thank you - I think I found the reason for this problem: My webserver is using Plesk as configuration interface. PHP for the domain with Piwik ist configured to 7.1, but default PHP of the server is 5.4. So "console core:archive" brings an error message now. I changed my cron to
/opt/plesk/php/7.1/bin/php /path-to-piwik/console core:archive
and everything is ok now.
I think this could be added to the FAQs?

@trollverk
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Great spotting. I can confirm this. Our backend guy obviously had a cron skript on the server which used an older version of PHP. I changed the version and the graphs are working again. :-)

@mattab
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mattab commented Dec 27, 2016

Good to hear that you found the reason!

@mattab mattab closed this as completed Dec 27, 2016
@mattab mattab added the worksforme The issue cannot be reproduced and things work as intended. label Dec 27, 2016
@dwayne45 dwayne45 mentioned this issue Dec 19, 2023
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@sirinartk sirinartk mentioned this issue Dec 20, 2023
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@mattab @trollverk @HonkXL